Field Water Network Technician - Customer Facing

Thames Water Utilities Limited; Hawley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van for business use

PPE provided

Job summary

Thames Water Utilities Limited is looking for a Network Service Technician to maintain and troubleshoot our clean water network across the Thames Valley. This field-based role blends customer service with technical problem-solving and network maintenance.

You will respond to customer queries, work with contractors on planned and unplanned tasks, and investigate issues to prevent supply disruption. A full UK driving licence is required, with on-call standby shifts and a comprehensive training

Qualifications

• Excellent customer service experience.
• Full UK driving licence and willingness to drive between jobs.
• No experience required; full training provided.

Responsibilities

• Take ownership of customer queries and resolve issues at homes or workplaces.
• Coordinate with contractors for planned and unplanned work on the clean water network.
• Investigate network issues to resolve poor performance, including pressure, leaks, metering queries, and loss of supply.
• Assist with valve operations, water sampling, checks, and planning.

Skills

Customer service

Problem solving

Teamwork

Time management

Tools

Driving licence

Job description

Thames Water Utilities Limited is looking for a Network Service Technician to maintain and troubleshoot our clean water network across the Thames Valley. This field-based role blends customer service with technical problem-solving and network maintenance.

You will respond to customer queries, work with contractors on planned and unplanned tasks, and investigate issues to prevent supply disruption. A full UK driving licence is required, with on-call standby shifts and a comprehensive training