Network Service Technician

Thames Water; Bourne End; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Starting salary £29,000

Annual Leave 24–28 days

Pension scheme

Employee benefits

Job summary

Thames Water Ltd in Bourne End is seeking a Network Service Technician for a full-time, permanent position. You will resolve customer network challenges and support various projects to ensure reliable water supply. A full UK driving licence and strong customer service skills are essential.

The role involves 38 hours per week with a rotating late shift/standby pattern, base location Bourne End, with travel to Thames Valley sites as required. Competitive salary and benefits accompany this role.

Qualifications

• Full UK licence required.
• Excellent customer service and communication skills.
• Enthusiastic, can-do attitude.
• Confident in completing hands-on tasks independently.
• Strong IT skills.

Responsibilities

• Operating and isolating water mains for planned or emergency works.
• Owning and resolving customer queries and complaints at homes or workplaces.
• Supporting project work and leakage detection activities.
• Investigating and resolving network performance issues.
• Ensuring compliance with health and safety procedures and water quality standards.

Skills

Full UK licence

Customer service

Communication skills

Hands-on

IT skills

Tools

IT tools

Job description

Network Service Technician

We are looking for a Network Service Technician to join Thames Water on a full-time, permanent basis.

This is an exciting and varied customer facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be supporting with a variety of projects, ensuring the best service is given to our customers, helping with anything from pressure issues to emergency repairs.

Base Location: Bourne End – SL8 5NT, travel to other Thames Valley sites required.

Hours: 38 hours per week, plus rota (1 in 8 late shifts & standby rota)

What you will be doing as a Network Service Technician

• Operating and isolating water mains for planned or emergency works.
• Owning and resolving customer queries and complaints at their homes or places of work.
• Supporting project work and leakage detection activities.
• Investigating and resolving network performance issues.
• Ensuring compliance with health and safety procedures and water quality standards.

What you should bring to the role.

• Full UK licence as travelling between sites will be required, a company van will be provided.
• Excellent customer service and communication skills.
• An enthusiastic, can-do attitude.
• Confidence at completing hands‑on tasks independently to the best of your ability.
• Strong IT skills.

Additional skills and experiences would be great to have/bring:

• Basic knowledge of domestic plumbing or water mains/leakage would be desirable

What’s in it for you?

• Starting salary of £29,000, plus additional standby payments
• Annual Leave – 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Proud member of the Disability Confident employer scheme