Field Network Service Technician | Van Provided & Training

Thames Water Ltd; Southdowns; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Van and PPE provided for busin

Job summary

Thames Water Ltd is seeking a Network Service Technician to maintain and resolve issues within the clean water network across the Thames Valley. This field-based role combines customer service, technical problem-solving, and network maintenance, with you as the face of Thames Water to customers.

You’ll be involved in addressing pressure issues, emergency repairs, and coordinating with contractors. The role runs 38 hours per week, Monday to Friday with standby weekends on an 8-week cycle.

Qualifications

• Excellent customer service experience.
• Can-do and positive attitude.
• Self-motivated and able to work independently.
• Confident in completing tasks to the best of your ability.
• Must be able to work independently.
• Excellent time management skills.
• Solution-focused attitude.
• Full UK driving licence and willing to drive between jobs.
• Previous customer service experience in a changing environment is essential.

Responsibilities

• Take ownership of customer queries and respond to and resolve issues at customers' homes or workplaces.
• Work with contractors to carry out planned and unplanned work and investigate the clean water network to resolve performance issues (pressure, leakage, metering, loss of supply).
• Help control burst mains and coordinate isolation for planned work, emergencies and maintenance.
• Look after valve operations and water sampling, valve checks, and planning.
• Operate within a team covering core and standby hours including weekends on a rota.
• Receive a comprehensive training plan; no prior experience required beyond customer service skills.

Skills

Customer service

Full UK driving licence

Time management

Independent working

Job description

Thames Water Ltd is seeking a Network Service Technician to maintain and resolve issues within the clean water network across the Thames Valley. This field-based role combines customer service, technical problem-solving, and network maintenance, with you as the face of Thames Water to customers.

You’ll be involved in addressing pressure issues, emergency repairs, and coordinating with contractors. The role runs 38 hours per week, Monday to Friday with standby weekends on an 8-week cycle.