Field Network Technician – Water Mains & Support

Thames Water Utilities Limited; Bourne End; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Starting salary £29,000 + standby

Annual Leave 24 days increasing to 28

Generous Pension Scheme

Health and wellbeing benefits

Job summary

Thames Water Utilities Limited is seeking a Network Service Technician to resolve customer network challenges and support projects across the Thames Valley. The role involves operating water mains, handling customer queries and commitments, and ensuring safety and quality standards are met.

A UK driving licence is essential, with a company van provided for site travel. Base location is Bourne End; 38 hours per week with a rota including late shifts and standby.

Qualifications

• Excellent customer service and communication skills.
• Full UK driving licence; travelling between sites will be required.
• Strong IT skills; able to use standard computer systems and tools.
• Confidence completing hands-on tasks independently to the best of your ability.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints at homes or workplaces.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health and safety procedures and water quality standards.
• Travel between Thames Valley sites; a company van will be provided.

Skills

Customer service

Communication

Driving licence

IT skills

Independent worker

Job description

Thames Water Utilities Limited is seeking a Network Service Technician to resolve customer network challenges and support projects across the Thames Valley. The role involves operating water mains, handling customer queries and commitments, and ensuring safety and quality standards are met.

A UK driving licence is essential, with a company van provided for site travel. Base location is Bourne End; 38 hours per week with a rota including late shifts and standby.