Field Network Technician - Water & Customer Service

Thames Water Ltd; Darenth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van

PPE provided

Pension scheme

Annual leave

Job summary

Thames Water is hiring a Network Service Technician to maintain and resolve issues in the clean water network across the Thames Valley. The role blends customer service, technical problem-solving and network maintenance, with you acting as the face of Thames Water to customers.

You will own customer queries, work with contractors, respond to pressure issues, leakage, metering queries and support burst mains isolation for planned and emergency work.

Qualifications

• Excellent customer service experience.
• Can-do and positive attitude.
• Be self-motivated and confident in completing tasks.
• Ability to work independently with good time management.
• Solution-focused approach and flexibility for standby shifts.
• Full UK driving licence and willingness to drive between jobs.
• Experience in customer service within a changing environment is essential.

Responsibilities

• Own customer queries and resolve issues at homes or workplaces.
• Coordinate with contractors for planned/unplanned work and investigate networks to resolve issues.
• Assist with burst mains and isolation to facilitate repairs and maintenance.
• Manage valve operations and water sampling.
• Work in a team through core and standby hours, including weekends on rota.
• Receive comprehensive training; no prior experience required.

Skills

Customer service

Technical problem-solving

Network maintenance

Self-motivated

Time management

Driving licence

Job description

Thames Water is hiring a Network Service Technician to maintain and resolve issues in the clean water network across the Thames Valley. The role blends customer service, technical problem-solving and network maintenance, with you acting as the face of Thames Water to customers.

You will own customer queries, work with contractors, respond to pressure issues, leakage, metering queries and support burst mains isolation for planned and emergency work.