Water Distribution Technician — Impactful Field Role & Training

Severn Trent Plc; Shrewsbury; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Salary and shift allowance

25 days holiday + bank holidays

Annual bonus up to £1,500

Family-friendly policies

Leading pension scheme (up to 15%)

Sharesave

Training and development via Academy

Electric vehicle scheme

Two paid volunteering days

Job summary

Severn Trent Plc is recruiting for a Distribution Service Technician based at the Shrewsbury site. You will ensure a constant supply of high-quality drinking water by operating and maintaining the underground water network, tracing mains, and addressing customer needs.

You will work within the Customer Operations team, following safety standards and regulatory requirements. The role requires strong customer-facing experience, problem-solving skills, and IT literacy.

Qualifications

• They require a strong background in customer-facing roles and exceptional service.
• Experience in a utility-based industry is essential to understand water networks.
• Proficiency in IT and computer literacy is essential.

Responsibilities

• Trace mains and apparatus, perform valve operations and assess future repair locations.
• Handle proactive asset checks and meet service level agreements.
• Take ownership of customer issues with safety and regulatory compliance.

Skills

Customer service

Problem solving

IT literacy

Communication skills

Tools

IT systems

Job description

Severn Trent Plc is recruiting for a Distribution Service Technician based at the Shrewsbury site. You will ensure a constant supply of high-quality drinking water by operating and maintaining the underground water network, tracing mains, and addressing customer needs.

You will work within the Customer Operations team, following safety standards and regulatory requirements. The role requires strong customer-facing experience, problem-solving skills, and IT literacy.