Distribution Service Technician

Severn Trent; England; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Salary - £36,113 + Shift Allowance (£9

25 days holiday + bank holidays

Annual bonus up to £1,500

Family-friendly policies including a)

Pension scheme – enhanced employer/ed

Sharesave – discounted Severn Trent p

Training and development with our Ac

Electric vehicle scheme

Two paid volunteering days

Job summary

Severn Trent is hiring a Distribution Service Technician for its Warwickshire site within the Customer Operations department. You will work 40 hours per week, following a shift pattern that includes evenings and weekends to maintain a resilient drinking-water network and high-quality customer service.

You will inspect, operate, and repair assets, focus on prompt issue resolution, and manage customer expectations while prioritising safety and compliance across the network.

Qualifications

• Experience in a utility-based industry is essential.
• Strong background in customer-facing roles.
• Proficiency in IT and computer literacy is essential.
• Excellent communication skills to explain technical information to stakeholders.
• Ability to work independently and as part of a team.

Responsibilities

• Trace mains and apparatus and operate valves.
• Assess future repair locations and promote network improvements.
• Conduct proactive asset checks and meet service level agreements.
• Take ownership of customer issues and ensure timely resolution.
• Carry out risk assessments and comply with statutory standards.

Skills

Customer service

Communication skills

Problem solving

Adaptability

Teamwork

Tools

IT literacy

Computer literacy

Job description

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

LET’S TELL YOU MORE

We have an exciting opportunity to join our Customer Operations department as a Distribution Service Technician.

Within this role you’ll be a key player in ensuring a constant supply of high-quality drinking water through the operation and maintenance of our underground water network. This role involves inspecting, improving, operating, and repairing our assets to meet customer needs. You’ll focus on resolving issues promptly, managing customer expectations, and ensuring a resilient network.

Responsibilities include tracing mains and apparatus, performing valve operations, assessing future repair locations, and promoting network improvements. You’ll also conduct proactive asset checks, meet service level agreements, and take personal ownership of customer issues. Safety is paramount, and you’ll be expected to carry out risk assessments and comply with statutory standards. If you’re dedicated to delivering excellent customer service and maintaining a resilient water network, we want to hear from you.

You’ll be based at our Warwickshire site and you’ll work within our Customer Operations department. With this being such a critical role, we’re looking for someone who can join us 40 hours a week, working a shift pattern, including working across a range of shift patterns including evenings and weekends.

WHAT WE’RE LOOKING FOR

We are seeking a dedicated professional who has a strong background in customer-facing roles, delivering exceptional service. Experience in a utility-based industry is essential as understanding our water networks will be key in ensuring the work is completed right first time, with particular experience in problem-solving roles involving repairs. Proficiency in IT and computer literacy is essential.

The role requires excellent communication skills to explain technical information simply to various stakeholders, and the ability to handle operational problems calmly. A positive outlook, flexibility, and the ability to work both independently and as part of a team are crucial.

If you are adaptable, can make prompt decisions, and have a knack for problem-solving, we would love to hear from you.

Candidates must have a full UK Driving Licence.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

How We’ll Reward And Care For You

It’s not just a job; it’s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you’ll contribute to the environment and community too. Here are some of our favourites:

• Salary - £36,113 + Shift Allowance (approximately £9231 per annum once training is complete)
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year