Distribution Service Technician

Severn Trent Plc; Shrewsbury; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Salary and shift allowance

25 days holiday + bank holidays

Annual bonus up to £1,500

Family-friendly policies

Leading pension scheme (up to 15%)

Sharesave

Training and development via Academy

Electric vehicle scheme

Two paid volunteering days

Job summary

Severn Trent Plc is recruiting for a Distribution Service Technician based at the Shrewsbury site. You will ensure a constant supply of high-quality drinking water by operating and maintaining the underground water network, tracing mains, and addressing customer needs.

You will work within the Customer Operations team, following safety standards and regulatory requirements. The role requires strong customer-facing experience, problem-solving skills, and IT literacy.

Qualifications

• They require a strong background in customer-facing roles and exceptional service.
• Experience in a utility-based industry is essential to understand water networks.
• Proficiency in IT and computer literacy is essential.

Responsibilities

• Trace mains and apparatus, perform valve operations and assess future repair locations.
• Handle proactive asset checks and meet service level agreements.
• Take ownership of customer issues with safety and regulatory compliance.

Skills

Customer service

Problem solving

IT literacy

Communication skills

Tools

IT systems

Job description

At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We have an exciting opportunity to join our Customer Operations department as a Distribution Service Technician.

Within this role you’ll be a key player in ensuring a constant supply of high-quality drinking water through the operation and maintenance of our underground water network. This role involves inspecting, improving, operating, and repairing our assets to meet customer needs. You'll focus on resolving issues promptly, managing customer expectations, and ensuring a resilient network.

Responsibilities include tracing mains and apparatus, performing valve operations, assessing future repair locations, and promoting network improvements. You'll also conduct proactive asset checks, meet service level agreements, and take personal ownership of customer issues. Safety is paramount, and you'll be expected to carry out risk assessments and comply with statutory standards. If you're dedicated to delivering excellent customer service and maintaining a resilient water network, we want to hear from you.

You'll be based at our Shrewsbury site and you’ll work within our Customer Operations department. With this being such a critical role, we’re looking for someone who can join us 40 hours a week, working a shift pattern, including working across a range of shift patterns including evenings and weekends.

WHAT WE’RE LOOKING FOR

We are seeking a dedicated professional who has a strong background in customer-facing roles, delivering exceptional service. Experience in a utility-based industry is essential as understanding our water networks will be key in ensuring the work is completed right first time, with particular experience in problem-solving roles involving repairs. Proficiency in IT and computer literacy is essential.

The role requires excellent communication skills to explain technical information simply to various stakeholders, and the ability to handle operational problems calmly. A positive outlook, flexibility, and the ability to work both independently and as part of a team are crucial.

If you are adaptable, can make prompt decisions, and have a knack for problem-solving, we would love to hear from you.

Candidates must have a full UK Driving Licence.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• Salary - £36,113 + Shift Allowance (approximately £9231 per annum once training is complete)
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year