Distribution Service Technician

Severn Trent; Shrewsbury; On-site; GBP 36,000 - 50,000; Full time

Benefits offered by this job

Salary £36,113 + Shift Allowance

25 days holiday + bank holidays

Annual bonus up to £1,500

Family-friendly policies

Leading pension scheme (double your 15

Sharesave plan

Training and development with SevernTr

Electric vehicle scheme

Two paid volunteering days

Job summary

Severn Trent is seeking a Distribution Service Technician to safeguard a steady supply of high-quality drinking water. You will operate and maintain our underground network, tracing mains, operating valves, and promoting improvements while prioritising customer satisfaction.

The role is based at our Shrewsbury site with a 40-hour week and shifts including evenings and weekends. A full UK driving licence is essential, and IT literacy helps you communicate effectively with stakeholders.

Qualifications

• Experience in customer-facing roles, preferably in a utility setting.
• Strong problem-solving and communication skills.
• Good IT literacy and ability to explain technical information clearly.

Responsibilities

• Inspect, operate and maintain underground water network assets to ensure supply.
• Trace mains and apparatus, perform valve operations and assess repair locations.
• Respond to customer issues, manage expectations and meet service levels.

Skills

Customer service

Problem solving

IT literacy

Communication

Driving licence

Job description

We have an exciting opportunity to join our Customer Operations department as a Distribution Service Technician. Within this role you'll be a key player in ensuring a constant supply of high-quality drinking water through the operation and maintenance of our underground water network. This role involves inspecting, improving, operating, and repairing our assets to meet customer needs. You'll focus on resolving issues promptly, managing customer expectations, and ensuring a resilient network. Responsibilities include tracing mains and apparatus, performing valve operations, assessing future repair locations, and promoting network improvements. You'll also conduct proactive asset checks, meet service level agreements, and take personal ownership of customer issues. Safety is paramount, and you'll be expected to carry out risk assessments and comply with statutory standards. If you're dedicated to delivering excellent customer service and maintaining a resilient water network, we want to hear from you. You'll be based at our Shrewsbury site and you'll work within our Customer Operations department. With this being such a critical role, we're looking for someone who can join us 40 hours a week, working a shift pattern, including working across a range of shift patterns including evenings and weekends.

We are seeking a dedicated professional who has a strong background in customer-facing roles, delivering exceptional service. Experience in a utility-based industry is essential as understanding our water networks will be key in ensuring the work is completed right first time, with particular experience in problem-solving roles involving repairs. Proficiency in IT and computer literacy is essential. The role requires excellent communication skills to explain technical information simply to various stakeholders, and the ability to handle operational problems calmly. A positive outlook, flexibility, and the ability to work both independently and as part of a team are crucial. If you are adaptable, can make prompt decisions, and have a knack for problem-solving, we would love to hear from you. Candidates must have a full UK Driving Licence. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score - reflecting how much our people love working here.

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• Salary - £36,113 + Shift Allowance (approximately £9231 per annum once training is complete)
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year