Warranty, Partner Support & Compliance Lead

AB Volvo; Warwick; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Pension scheme

Healthcare access

Employee Assistance Programme

Holiday 25 days + bank holidays

Maternity/Paternity leave

Discounts on purchases

Job summary

Volvo Group in Warwick is seeking a Warranty, Partner Support & Compliance Specialist to administer warranty and contract claims from Business Partners, manage product registrations and campaign activity, and audit partner compliance.

You will oversee system access for users, deliver training, and collaborate with Service Market UK to support around 20 partners including dealers and OEM customers across the UK and Ireland. Some UK travel is required.

Qualifications

• Experience in capital equipment, ideally in power generation, agriculture, construction, EV drivetrains, battery energy storage or commercial vehicles.
• Experience in warranty, aftersales, claims, customer support or Business Partner support.
• Strong Excel and reporting skills with data analysis experience.
• Experience supporting users with business systems including user access or training.
• Strong communication and presentation skills for training and partner updates.
• Experience conducting audits and following up on compliance with dealer/partner standards.
• HND or equivalent qualification or experience.
• Valid full UK driving licence.

Responsibilities

• Take ownership of warranty and contract claims and guide Business Partners to resolution.
• Oversee product registration and campaign activity including reporting and tracking.
• Coordinate Business Partner system access and user setup.
• Deliver training and presentations to Business Partners and internal teams.
• Carry out audits across dealers, partners and OEM customers and address non-compliance.
• Report on Business Partner compliance and drive actions with partners to meet standards.
• Occasional travel to Sweden for forums and training; UK travel as needed.

Skills

Excel

Data analysis

Communication skills

Training delivery

Audit/compliance

System access / setup

Education

HND or equivalent qualification or experience

Tools

CRM software

Job description

Volvo Group in Warwick is seeking a Warranty, Partner Support & Compliance Specialist to administer warranty and contract claims from Business Partners, manage product registrations and campaign activity, and audit partner compliance.

You will oversee system access for users, deliver training, and collaborate with Service Market UK to support around 20 partners including dealers and OEM customers across the UK and Ireland. Some UK travel is required.