Warranty Specialist

ELP Consult Ltd.; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

ELP Consult Ltd. in London, United Kingdom, is seeking an experienced Aftersales Warranty Manager to oversee policy publication, claims processing, and audits within the UK dealer network.

The role focuses on applying technical bulletins, ensuring compliance with UK laws, and collaborating with the Aftersales team to deliver consistent, high-quality support and reporting.

Candidates will need strong communication skills and data-driven mindset to drive improvements across warranty operations.

Qualifications

• Experience in managing warranty operations, including data analysis and reporting.
• Ability to influence and engage across levels to maximise Aftersales impact.
• Excellent communication, organisation, and interpersonal skills under pressure.
• Proficient in English listening, speaking, reading and writing.

Responsibilities

• Review and publish warranty policy and related docs to the UK Dealer network.
• Manage UK Dealer Network warranty claims through the OMODA warranty approval system.
• Perform warranty audits (virtual and on-site) when required.
• Validate and apply technical bulletins and campaigns in the UK market.
• Ensure compliance with British consumer and privacy laws.
• Liaise with local authorities to ensure warranty processes meet UK motor industry standards.
• Write and deliver warranty training courses to the Dealer network if required.
• Coordinate with Technical Support to promote one-voice value within the Aftersales team.
• Manage goodwill applications through the Dealer network and review requests with management.
• Monitor and report KPI’s to warranty function (claims, trends, supplier recovery).
• Develop the OMODA warranty approval system with Aftersales for key functionality and reporting.
• Other relevant tasks of the Aftersales Department.

Skills

Warranty management

Data analysis

Reporting

Stakeholder engagement

English proficiency

Job description

London, United Kingdom | Posted on 31/10/2025

• Review and publish warranty policy and relevant documentation to the Dealer network.
  
• Manage all the UK Dealer Network warranty claims through the OMODA warranty approval system.
  
• Perform warranty audits (virtual and on-site) when required.
  
• Validation and application of technical bulletins and campaigns into the UK market.
  
• Ensure compliance with the British consumer and privacy laws.
  
• Liaise with local authorities to ensure warranty processes and procedures are complying with the standards of the UK motor industry.
  
• Responsible to write and deliver (if required) warranty related training courses to the Dealer network.
  
• Liaise with the Technical Support team ensuring one-voice value is promoted within the department.
  
• Manage goodwill applications through the Dealer network and liaise with the management team to review and validate requests.
  
• Monitor and report relevant KPI’s to warranty function (claims, trends, supplier recovery)
  
• Develop the OMODA warranty approval system along with rest of the Aftersales team, ensuring key functionalities and reporting mechanisms are available.
  
• Other relevant tasks of the Aftersales Department.
  

Requirements

• Experienced in managing warranty operations including analysis of data and reporting.
  
• Ability to influence and engage at all levels to maximise Aftersales share of voice.
  
• Excellent communication, organisation, and interpersonal skills, with the ability to thrive in a fast-paced environment and remain calm under pressure.
  
• Proficient in English listening, speaking, reading and writing.