Warranty Claims & Compliance Specialist

Group 1 Automotive; Hadleigh; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Refer a friend

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive is seeking a Warranty Support Specialist to manage warranty claims and liaise with Service Advisors and Technicians. You will ensure compliance with manufacturer policies, maintain accurate records, and support claim recoveries across Volkswagen and Audi brands at our UK sites.

Excellent communication and organisational skills are essential as you handle face-to-face and phone inquiries, processing claims, audits, and performance reporting in a fast-paced, customer-focused

Qualifications

• Reviewing, processing and authorising warranty and PWA claims in line with manufacturer policies.

Responsibilities

• Prepare, review, and submit warranty, policy, and customer reimbursement claims, ensuring all documentation, repair orders, and invoices are accurate and compliant with manufacturer requirements.
• Manage warranty administration, including open time records, technician clockings, job card write-ups, claim tracking, and maintenance of all related records.
• Reconcile warranty credits, review warranty statements, and investigate or resolve payment discrepancies, rejected claims, and outstanding issues in a timely manner.
• Maintain compliance with manufacturer policies through robust audit controls, self-audits, and the management of displaced parts and returned materials in line with retention requirements.
• Liaise with Service Advisors, Technicians, Manufacturers, and internal departments to resolve warranty queries, support claim approvals, produce performance reports, and identify opportunities to improve processes and maximise claim recovery.

Skills

Warranty claims

PWA guidance

Claims investigations

Record keeping

Customer service

Job description

Group 1 Automotive is seeking a Warranty Support Specialist to manage warranty claims and liaise with Service Advisors and Technicians. You will ensure compliance with manufacturer policies, maintain accurate records, and support claim recoveries across Volkswagen and Audi brands at our UK sites.

Excellent communication and organisational skills are essential as you handle face-to-face and phone inquiries, processing claims, audits, and performance reporting in a fast-paced, customer-focused