Warranty & Partner Compliance Specialist | Training & Support

Volvo Penta AB; Warwick; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Healthcare (Bupa)

Employee Assistance Programme

Holiday allowance

Maternity/Paternity leave

Discounts

Job summary

Volvo Penta is seeking a Warranty, Partner Support & Compliance Specialist to join the Service Market Industrial team in Warwick. You will administer warranty and contract claims from Business Partners, handle product registrations and campaign activity, and ensure compliance with dealer operating standards.

Reporting to the Director, Service Market UK, you will manage user access to business systems, train partners and internal teams, and audit partner performance across the UK and Ireland with

Qualifications

• Technical understanding of products and equipment, with experience in a relevant industrial or technical environment.
• Experience in warranty, aftersales, claims, customer support or Business Partner support
• Strong Excel and reporting skills, with experience producing and analysing data
• Experience supporting users with business systems, including user access, system setup or training
• Strong communication and presentation skills, with experience delivering training and presenting information to Business Partners and internal teams
• Experience conducting audits, reviewing compliance and following up on actions with customers, dealers or partners
• HND or equivalent qualification or experience
• Valid full UK driving licence

Responsibilities

• Take ownership of warranty and contract claims, providing guidance to Business Partners and supporting effective claim resolution
• Oversee product registration and campaign activity, including reporting, completion tracking and follow-up
• Coordinate Business Partner system access, including registering new users, maintaining access and supporting system setup
• Deliver training and presentations to Business Partners and internal teams on warranty processes and relevant business applications
• Carry out audits across dealers, Business Partners and OEM customers, reviewing claims, dealer operating standards and Business Partner requirements
• Report on Business Partner compliance and work with partners to address actions and maintain required standards
• Visit dealers and OEM customers across the UK, with occasional travel to Sweden for forums and training

Skills

Excel

Reporting

Communication skills

Presentation skills

System access

Auditing

Partner support

Technical knowledge

Education

HND or equivalent

Tools

CRM systems

Job description

Volvo Penta is seeking a Warranty, Partner Support & Compliance Specialist to join the Service Market Industrial team in Warwick. You will administer warranty and contract claims from Business Partners, handle product registrations and campaign activity, and ensure compliance with dealer operating standards.

Reporting to the Director, Service Market UK, you will manage user access to business systems, train partners and internal teams, and audit partner performance across the UK and Ireland with