Warranty, Partner Support & Compliance Specialist

Volvo Group; Warwick; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Pension up to 7%

Healthcare: Bupa & Dental

Employee assistance

25 days + bank holidays + up to 5 days

Maternity & paternity leave

Discounts on purchases

Job summary

Volvo Group in Warwick, UK, is seeking a Warranty, Partner Support & Compliance Specialist to manage warranty and contract claims for Business Partners, oversee product registrations, and drive compliance with dealer standards. The role involves system access coordination and delivering training across Partners and internal teams.

You will travel within the UK and occasionally to Sweden for forums and training, reporting to the Director, Service Market UK.

Qualifications

• Experience in capital equipment or industrial/technical environments.
• Experience in warranty, aftersales, claims, customer support or Partner support.
• Strong Excel and reporting skills; able to analyse data.
• Experience supporting users with business systems, including user access and training.
• Strong communication and presentation skills; able to train and present to Partners and internal teams.
• Experience conducting audits and following up on actions with customers, dealers or partners.
• HND or equivalent qualification or experience.
• Valid full UK driving licence.

Responsibilities

• Take ownership of warranty and contract claims and guide Partners to resolution.
• Oversee product registration and campaign activity, with reporting and tracking.
• Coordinate Business Partner system access and setup.
• Deliver training and presentations on warranty processes and business applications.
• Carry out audits across dealers, Partners and OEM customers and review standards.
• Report on Partner compliance and address actions to maintain standards.
• Visit dealers and OEM customers across the UK with occasional travel to Sweden for forums and training.

Skills

Warranty experience

Excel & reporting

System access training

Audit & compliance

Communication & training

Driving licence

Capital equipment knowledge

Technical understanding

Education

HND or equivalent

Job description

Salary: Up to £45,000 and up to 5% annual company bonus
Location: Warwick
Travel: Some UK travel required

At Volvo Penta Industrial, we develop engines and power solutions that support the industries that keep the world moving. From power generation to on-road and off-highway applications, our solutions power machines across construction, agriculture, forestry, mining and material handling around the world. With a presence in more than 130 countries and a global network of partners, we are trusted to deliver performance, reliability and innovation where it matters most.

We are now looking for a Warranty, Partner Support & Compliance Specialist to join our Service Market Industrial team. You will be responsible for administering warranty and contract claims submitted by Business Partners, alongside product registration and campaign management. With systems access and training, you will manage user access and partner data, and audit and follow up on compliance with dealer operating standards, claim handling and Business Partner requirements.

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We Offer You at Volvo Penta:

• Pension scheme: We offer a matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
• Healthcare: Benefit from access to Bupa Cover and Dental insurance.
• Employee Assistance Programme: Take advantage of wellness, mindfulness and counselling services to support your overall well-being.
• Holiday Allowance: Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
• Maternity and Paternity leave: Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, MyGymDiscounts, MyActiveDiscounts, holidays and travel.

You can learn more about the rewards and benefits of working at Volvo Group here: Volvo Group Employee Benefits

Who are you?

We are looking for someone with experience in capital equipment, ideally within sectors such as power generation, agriculture, construction, EV drivetrains, battery energy storage solutions or commercial vehicles.

• Technical understanding of products and equipment, with experience in a relevant industrial or technical environment
• Experience in warranty, aftersales, claims, customer support or Business Partner support
• Strong Excel and reporting skills, with experience producing and analysing data
• Experience supporting users with business systems, including user access, system setup or training
• Strong communication and presentation skills, with experience delivering training and presenting information to Business Partners and internal teams
• Experience conducting audits, reviewing compliance and following up on actions with customers, dealers or partners
• HND or equivalent qualification or experience
• Valid full UK driving licence

What you will do

Reporting to the Director, Service Market UK, you will work closely with Business Development Managers, Service Engineers, Technical Trainers and the Business Support team.Together, you will help ensure effective claims handling, consistent standards and strong support for around 20 Business Partners including Dealers, OEM customers, and fleet customers across the UK & Ireland.

• Take ownership of warranty and contract claims, providing guidance to Business Partners and supporting effective claim resolution
• Oversee product registration and campaign activity, including reporting, completion tracking and follow-up
• Coordinate Business Partner system access, including registering new users, maintaining access and supporting system setup
• Deliver training and presentations to Business Partners and internal teams on warranty processes and relevant business applications
• Carry out audits across dealers, Business Partners and OEM customers, reviewing claims, dealer operating standards and Business Partner requirements
• Report on Business Partner compliance and work with partners to address actions and maintain required standards
• Visit dealers and OEM customers across the UK, with occasional travel to Sweden for forums and training

Reporting to the Director, Service Market UK, you will work closely with Business Development Managers, Service Engineers, Technical Trainers and the Business Support team.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.

Warranty, Partner Support & Compliance Specialist Warwick, GB, CV34 5YA