Warranty Executive - Ipswich Volkswagen

People First; Ipswich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare cashback

Generous holiday entitlement

Employee assistance programme

Long service award

Learning and development

Retail discounts

Refer-a-friend program

Car purchase scheme

Job summary

Marriott Motor Group is recruiting for a Group Warranty Executive based at Ipswich Volkswagen. The role focuses on processing policy claims, accuracy in reimbursements, and supporting costing and documentation processes within a busy automotive environment.

The ideal candidate will have experience in warranty queries in the automotive sector, strong numeracy, and excellent communication. A structured, detail-oriented approach and familiarity with standard forms are essential.

Qualifications

• Experience handling warranty queries in the automotive sector is advantageous.
• Ability to interpret technical information accurately.
• Familiarity with standard forms and documentation processes.
• Strong numeracy skills with experience working with financial statements.
• Highly organised and able to follow structured processes logically.
• Excellent written and verbal communication skills.
• Exceptional accuracy and attention to detail.
• Committed to delivering outstanding customer service.

Responsibilities

• Process all policy claims promptly and ensure customer reimbursements are correct.
• Support costing activities and ensure Workshop Controller procedures align with company standards.
• Complete all documentation in line with the Assurance Policy.
• Maintain strict control over displaced material returned.
• Review and clear weekly statements, investigating overdue or unpaid claims and discrepancies.
• Prepare and submit all warranty claims for payment.
• Uphold company standards regarding funds, premises, vehicles, and other resources.

Skills

Analytical Skills

Attention to Detail

Communication

Customer Satisfaction

Customer service

Multi-tasking

Problem Solving

Technical Efficiency

Warranty Claims Processing

Tools

Kerridge

CDK

Job description

Marriott Motor Group is recruiting for a Group Warranty Executive based at Ipswich Volkswagen.

Key Responsibilities

• Process all policy claims promptly and ensure customer reimbursements are correct.
• Support costing activities and ensure Workshop Controller procedures align with company standards.
• Complete all documentation in line with the Assurance Policy.
• Maintain strict control over displaced material returned.
• Review and clear weekly statements, investigating overdue or unpaid claims and discrepancies.
• Prepare and submit all warranty claims for payment.
• Uphold company standards regarding funds, premises, vehicles, and other resources.

The Ideal Candidate

• Previous experience handling warranty queries in the automotive sector is highly advantageous.
• Ability to interpret technical information accurately.
• Familiarity with standard forms and documentation processes.
• Strong numeracy skills and experience working with financial statements.
• Highly organised and able to follow structured processes logically.
• Excellent written and verbal communication skills.
• Exceptional accuracy and attention to detail.
• Committed to delivering outstanding customer service.
• Computer literate; experience with Kerridge/CDK is desirable but not essential.

Skills for the job

• Analytical Skills
• Attention to Detail
• Communication
• Customer Satisfaction
• Customer service
• Multi-tasking
• Problem Solving
• Technical Efficiency
• Warranty Claims Processing

Competitive salary and benefits

• Competitive salary
• Healthcare cashback plan
• Generous holiday entitlement
• Employee assistance programme
• Long service award
• Leading brand led learning and development
• High street retailer discounts
• Recommend a friend
• Marriott car benefit purchase scheme

Marriott Motor Group are an equal-opportunity employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential

Wolsey HouseSproughton RoadIpswichSuffolkIP1 5ANUnited Kingdom