Warranty Administrator – Southwater, UK

EVM; Southwater; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Cycle to Work Scheme

Employee benefits portal

Job summary

EVM UK is a specialist sales and aftersales agent focusing on minibus and midi coach brands. The company seeks a Warranty Administrator to manage warranty claims across multi-stage PSV vehicles and coordinate with OEMs, bodybuilders and partners for accurate liability attribution.

You will work with Workshop, Parts, Aftersales Management and Finance to submit claims, track outcomes, maximise recovery and ensure customer satisfaction in line with manufacturer guidelines.

Qualifications

• A minimum of 2 years in a warranty administrator role within the commercial industry.
• Experience working with Pinnacle DMS, Kerridge or similar systems is beneficial.
• Strong IT skills including Office 365 and web-based portals for warranty claims.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills and customer-focused approach.

Responsibilities

• Receive and process warranty claims from customers via Aftersales and workshop.
• Prepare and submit warranty documentation according to manufacturer guidelines.
• Follow up with manufacturers to ensure claims are processed and address denials.
• Discuss warranty claims and expectations with stakeholders.
• Coordinate with vendors for warranty-related appointments and parts.
• Maintain accurate records of warranty parts inventory and vendor paperwork.
• Stay updated on factory recalls and warranty policies; conduct audits.
• Ensure proper documentation of warranty work for payment recovery.
• Monitor and report on KPIs such as recovery value, turnaround time and audit compliance.
• Work with Workshop, Parts, Aftersales Management and Finance teams to ensure accurate claim submission and cost recovery.

Skills

Warranty administration

Communication

Problem solving

Interpersonal skills

Office 365

Pinnacle DMS

Kerridge

IT systems

Tools

Pinnacle DMS

Kerridge

Office 365

Job description

• Hours Monday to Friday 8am to 5 pm, Friday 8am to 3pm.
• 25days holiday+ Bank holidays
• Employee benefits portal.
• Cycle to Work Scheme.

Who are EVM UK?

We are a specialist sales and aftersales agent for some of Europe’s most trusted minibus and midi coach brands, including Altas , Ferqui , Carbus/Indcar , BusConcept , Tremonia ,Erenerand AOS. With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, we help public and private sector operators unlock the full potential of their fleets.

Our aftersales promise is simple: dependable support, expert guidance, and end-to-end peace of mind. Now, we’re building a parts operation that matches that ambition.

The Role

As a Warranty Administrator, you willbe responsible formanaging all warrantyresponsibility across multi-stage PSV vehicles, including chassis OEMs, bodybuilders, and conversion partners, ensuring correct liability attribution. This role requires meticulous attention to detail, excellent communication skills, and the ability to coordinate effectively with manufacturers and customers. Your goal is to ensure that all warranty claims are processed efficiently and accurately, maximizing recovery for the company and ensuring customer satisfaction.

Key job role includes:

As the Warranty administrator, your job role willinclude, butnot be limited to the following.

• Receive and Process Warranty Claims: Handle incoming warranty claims from customersvia Aftersales and workshop, ensuring all necessary documentation is complete.
• Documentation Preparation: Prepare andsubmitwarranty documentation according to manufacturer guidelines.
• Follow-up and Resolution: Follow up with manufacturers to ensure claims areprocessed, andaddress any denied claims by providingadditionalinformation or resubmitting.
• Customer Communication: Discuss warranty claims and expectations withstakeholders, keeping them informed about the status of their claims.
• Coordinate with Vendors: Schedule warranty-related appointments and coordinate with vendors for replacement parts.
• Inventory Management: Maintainaccuraterecords of warranty parts inventory and manage vendor paperwork.
• Compliance and Audits: Stay updated on factory recalls and warranty policies, conducting regular audits to ensure compliance.
• Financial Tracking: Ensure proper documentation of warranty work for payment recovery from manufacturers.
• Reporting: Monitor and report on the financial performance of the warranty department to senior management.
• Internal Jobs: Process in-house repairs with proper documentation, retailquotationand invoicing
• Reconciliation: Match workshop accounts for warranty and internal jobs; follow up on discrepancies.

Performance will be measured against agreed KPIs including warranty recovery value, claim turnaroundtime, rejection rates, and audit compliance.

You will be expected to work closely with Workshop, Parts, Aftersales Management, and Finance teams to ensureaccurateclaim submission, cost recovery, and account reconciliation.

Knowledge & Experience

• A minimum of2years in awarranty administratorrole within thecommercialindustry.
• Experienceworking withPinnacle DMS, Kerridge or similar system is beneficial.
• Strong acumen in IT systems including Office 365andweb-basedportals for warranty claims.
• Strong Analyticalandproblem-solvingskills.
• Strong interpersonal skills.

This position offers an exciting opportunity for a dynamic and experiencedwarranty administratortogrow their experience witha growing multi franchisecompany.We are looking for an exceptionalindividual committed to delivering exceptional customer service, operational excellence, within our aftersales department.