Warranty Executive - Exeter

Group 1 Automotive; Exeter; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave (incl. bank hols)

Exclusive retail discounts

Car purchase and servicing discounts

Company pension scheme

Flexible working options available

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training & development opportunities

Job summary

Group 1 Automotive is recruiting a Warranty Executive for our Volkswagen Exeter site. You will manage warranty submissions, ensure correct paperwork and handle customer queries with confidence and professionalism.

In this role you will interact with customers on site and by phone, supporting efficient warranty processing and collaborating across teams. Excellent communication, organisation, and a full driving licence are essential for success.

Qualifications

• Customer awareness and service focus.
• Ability to work to deadlines and targets.
• Strong teamwork and communication skills.
• Full driving licence required.

Responsibilities

• Prepare all warranty claims for submission to manufacturer for payment.
• Check and clear weekly statements; query overdue/incorrect payments.
• Ensure documentation meets manufacturer guidelines.
• Prepare invoices and warranty claims accurately per standards.
• Maintain control over warranty credits and reconcile discrepancies.
• Ensure timely customer reimbursements and correct policy claims.
• Audit and manage paperwork and open time or job cards as required.

Skills

Customer awareness

Deadlines

Teamwork

Communication

Driving licence

Job description

Warranty Executive - Volkswagen Exeter

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Warranty Executive you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

What you'll do day to day

• Preparing all warranty claims for submission to manufacturer for payment
• Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment.
• Ensuring all documentation falls in line with manufacturer guidelines.
• Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups.
• Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing.
• Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct.
• Maintaining high standards of control over displaced material returned to manufacturer
• Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims.

Helpful skills and qualifications

Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.