Warranty Administrator

Park's Motor Group; Scotland; Remote; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Company Pension Scheme

Industry discounts on cars

Death in service benefit

Employee Assistance Programme

24/7 remote GP

Subsidised car purchase scheme

Job summary

Park’s Motor Group is looking for a proactive Warranty Administrator to support branches in Lanarkshire. You will manage warranty claims, submit to manufacturers, and handle payments and credits while ensuring compliance with brand procedures.

The role emphasizes accuracy, customer service and teamwork, with opportunities to expand knowledge of Kerridge and manufacturer systems. A professional, communicative approach is essential.

Qualifications

• Warranty administration experience in a dealership or service environment.
• Ability to manage multiple warranty claims and deadlines accurately.
• Strong communication with customers, branches and manufacturers.
• Professional, friendly and discreet handling of confidential information.
• Data interpretation and presenting information to colleagues.

Responsibilities

• Prepare, qualify and submit warranty claims to manufacturers per brand procedures.
• Manage warranty payments, credits and returns across branches.
• Maintain knowledge of warranty procedures and documentation.
• Support other staff on warranty matters and ensure compliance with manuals.
• Develop relationships with staff, repairers and manufacturers’ representatives.

Skills

Warranty administration

Under pressure

Integrity & discretion

Attention to detail

Data presentation

Relationship building

Teamwork

Tools

Kerridge system

Manufacturer systems

Microsoft Office

Job description

Location: Lanarkshire Franchise: Various Park’s Motor Group is seeking a bright, enthusiastic individual to take up an position as Warranty Administrator covering sites in the Lanarkshire area.

About the role:

You will administer our warranties supporting our branches and its customers and clients through the various services we provide for our manufacturers.

Detailed Responsibilities:

• Preparing, qualifying & submitting claims to manufacturer’s accurately & efficiently for all the branch according to the brand’s procedures
• Select claims to support key work streams and deliver commercial effectiveness
• Preparation of claim forms and supporting material for all branches within expiry timeframes
• Ensuring maximum return from all our manufacturers for all warranty work including the issue of credit notes and associated paperwork
• Input/update/monitoring and management of all manufacturer’s warranty payments
• Input/update/monitoring and return of warranty parts to our manufacturers and reconciliation of all warranty schedules
• Input/update/monitoring of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Develop relationships with other staff members, specialist repairers and manufacturers’ representatives
• Manage, maintain and share updated knowledge on all warranty procedures and documentation
• Ensure all processes, time constraints & procedures are adhered too
• Support needs of other Park’s staff members on all warranty related matters
• Provide warranty support at designated branch whenever required
• Follow warranty processes and compliance with the manufacturer’s warranty manual

Key Abilities and Skills Required:

• You will be able to display knowledge in warranty administration gained from your experience
• Able to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
• As Warranty Administrator it is essential to be friendly but convey a professional manner and able to demonstrate integrity, discretion and objectivity
• Able to meet our various branches deadlines without compromising on the quality of work
• Ensure communication levels undertaken for cooperative relationships with customers & colleagues
• Able to maintain strong working relationships with colleagues, the client base and the manufacturers, through the use of rapport building techniques & empathy
• Expertise on Kerridge system, manufacturer systems & Microsoft packages is essential
• High level of attention to detail
• Ability to present data to all levels of staff and management
• Highly flexible approach and able to prioritise

Core Competencies and Skills:

• Computer literacy
• Numeracy
• Communication skills
• Flexibility
• Customer focus
• Decision Making
• Persuasiveness
• Determination
• Proactivity
• Integrity
• Planning and Organising
• Teamworking
• Relationship Maintenance and Building Rapport

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support

This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Warranty Administrator and beyond.

If you have the desire to lead and the drive to become a member of our team then we want to hear from you.