Warranty Administrator

Kemp Recruitment Ltd; Kidderminster; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

23 days holiday + bank holidays + paid

Auto-enrolment pension

Life insurance 4x salary

Wellbeing programme

Training opportunities

Job summary

Kemp Recruitment Ltd is seeking a Warranty Administrator in Kidderminster to join a leading commercial vehicle dealership. You will handle warranty claims, process invoices, and keep the service department running smoothly.

This full-time permanent role offers a salary of £32,000 - £36,000 OTE, Monday to Friday 08:00–17:00, with overtime paid at 1.5x hourly rate and a comprehensive benefits package.

Qualifications

• Strong administrative skills with ability to manage multiple tasks
• Excellent written and verbal communication, customer-focused
• High accuracy when processing warranty claims and invoices
• Proficient IT skills including Microsoft Office and dealership/service management systems
• Organised, detail-focused and proactive in meeting deadlines

Responsibilities

• Process retail, warranty and service contract invoicing accurately
• Prepare, submit, and monitor warranty claims per procedures
• Check warranty docs, repair orders and evidence for completeness
• Resolve invoice and warranty queries with suppliers and internal teams
• Assist with preparing quotations for work required on customer vehicles
• Follow up outstanding purchase orders for supplier invoices
• Provide general admin support to the Service Department
• Act as professional contact for general customer enquiries
• Maintain accurate records and audit-ready documentation

Skills

Administrative skills

Communication skills

Data accuracy

MS Office

Dealership systems

Organised

Tools

Dealership software

Job description

Warranty Administrator - Kidderminster

Hours: Monday to Friday, 08:00 - 17:00

Full time, permanent

Earning Potential - Salary:

£32,000 - £36,000 OTE (dependent on experience)

Overtime paid at 1.5x hourly rate

Overview

Join the UK's largest commercial vehicle dealership in Kidderminster as a Warranty Administrator. You'll be processing warranty claims, managing invoices, and keeping the service department running smoothly. Our client is Motor Trader's Employer of the Year, an official Great Place to Work (four years running), and a UK Best Workplace for Wellbeing and Development. If you're organised, detail-focused, and ready for a stable role with serious benefits, this is the one.

Key Responsibilities

• Processing retail, warranty, and service contract invoicing accurately and within agreed timescales
• Preparing, submitting, and monitoring warranty claims in line with manufacturer and company procedures
• Checking warranty documentation, repair orders, and supporting evidence to ensure claims are complete and compliant
• Resolving invoice and warranty queries with suppliers, manufacturers, and internal teams
• Assisting with preparing and sending quotations for work required on customer vehicles
• Following up outstanding purchase orders to ensure supplier invoices are approved promptly
• Providing general administrative support to the Service Department - post, stationery, and day-to-day office tasks
• Acting as a professional point of contact for general customer enquiries
• Maintaining accurate records and ensuring documentation is organised and audit-ready

What You'll Need

• Previous experience in a Warranty Administrator or similar service admin role within a main dealer environment (advantageous)
• Strong administrative skills - able to manage multiple tasks and prioritise workload
• Excellent written and verbal communication skills - professional and customer-focused
• Highly accurate when processing claims, entering data, and checking invoices
• Competent IT skills - Microsoft Office and dealership/service management systems
• A proactive, solution-led approach when working to deadlines
• You'll be a great fit if you're organised, detail-focused, and want a stable role with an award-winning, high-retention employer.

What's On Offer

• Up to 23 days holiday + bank holidays + birthday off
• Auto-enrolment pension + 4x salary life insurance
• Enhanced maternity, paternity, and return-to-work support
• WeCare programme - EAP, 24/7 GP access, and second medical opinions
• Mental Health First Aiders and wellness programme
• Perkbox - hundreds of retail, food, cinema, and lifestyle discounts
• Wembley Stadium corporate box ticket raffles and annual awards
• Manufacturer training, in-house training hubs, and annual appraisals
• Clear career progression and internal mentorship

Think you might be a good fit? If you've got warranty or service admin experience and you're ready to join an award-winning team, there's a competitive salary, manufacturer training, progression opportunities, and a team that's been recognised as one of the best places to work in the UK.

Ref: INDCR