Warranty Administrator

Park's Motor Group; Carlisle; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Discounts on car purchases

Employee Assistance Programme

Job summary

Park’s Motor Group in Carlisle is seeking a Warranty Administrator to support our multi-franchise sites. You will administer warranties for branches and customers, aligning with manufacturers’ procedures.

The role requires accuracy, strong communication, and the ability to work across multiple branches, with opportunities for development within the Park’s Group.

Qualifications

• Experience in warranty administration.
• Ability to meet deadlines across multiple branches.
• Friendly yet professional with integrity.
• Proficient with Kerridge and manufacturer systems.

Responsibilities

• Prepare, qualify & submit claims to manufacturers accurately and efficiently.
• Select claims to support key work streams.
• Prepare claim forms and materials for all branches within deadlines.
• Manage warranty payments and credits with manufacturers.
• Return warranty parts and reconcile schedules.
• Monitor submissions, credits, rejections and goodwill contributions.
• Develop relationships with staff, repairers and manufacturers’ reps.
• Maintain knowledge on warranty procedures and documentation.

Skills

Warranty administration

Attention to detail

Communication skills

Planning & organising

Teamwork

Relationship building

Kerridge systems

Microsoft office

Integrity

Tools

Kerridge system

Manufacturer systems

Microsoft Office

Job description

Location: Carlisle
Franchise: Various
Park’s Motor Group is seeking a bright, enthusiastic individual to take up an position as Warranty Administrator covering our multi franchise site in Carlisle.

About the role:

You will administer our warranties supporting our branches and its customers and clients through the various services we provide for our manufacturers.

Detailed Responsibilities:

• Preparing, qualifying & submitting claims to manufacturer’s accurately & efficiently for all the branch according to the brand’s procedures
• Select claims to support key work streams and deliver commercial effectiveness
• Preparation of claim forms and supporting material for all branches within expiry timeframes
• Ensuring maximum return from all our manufacturers for all warranty work including the issue of credit notes and associated paperwork
• Input/update/monitoring and management of all manufacturer’s warranty payments
• Input/update/monitoring and return of warranty parts to our manufacturers and reconciliation of all warranty schedules
• Input/update/monitoring of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Develop relationships with other staff members, specialist repairers and manufacturers’ representatives
• Manage, maintain and share updated knowledge on all warranty procedures and documentation
• Ensure all processes, time constraints & procedures are adhered too
• Support needs of other Park’s staff members on all warranty related matters
• Provide warranty support at designated branch whenever required
• Follow warranty processes and compliance with the manufacturer’s warranty manual

Key Abilities and Skills Required:

• You will be able to display knowledge in warranty administration gained from your experience
• Able to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
• As Warranty Administrator it is essential to be friendly but convey a professional manner and able to demonstrate integrity, discretion and objectivity
• Able to meet our various branches deadlines without compromising on the quality of work
• Ensure communication levels undertaken for cooperative relationships with customers & colleagues
• Able to maintain strong working relationships with colleagues, the client base and the manufacturers, through the use of rapport building techniques & empathy
• Expertise on Kerridge system, manufacturer systems & Microsoft packages is essential
• High level of attention to detail
• Ability to present data to all levels of staff and management
• Highly flexible approach and able to prioritise

Core Competencies and Skills:

• Computer literacy
• Numeracy
• Communication skills
• Flexibility
• Customer focus
• Decision Making
• Persuasiveness
• Determination
• Proactivity
• Integrity
• Planning and Organising
• Teamworking
• Relationship Maintenance and Building Rapport

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support

This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Warranty Administrator and beyond.

If you have the desire to lead and the drive to become a member of our team then we want to hear from you.