Warranty Administrator

Dutypoint; Hardwicke; On-site; GBP 21,000 - 32,000; Full time

Job summary

Dutypoint is seeking a Warranty Administrator to act as a key link between customers, engineers, suppliers and internal teams, supporting warranty claims from initial notification through to resolution. This fast-paced, detail-driven role requires strong organisation and proactive communication.

Based in the UK, the role focuses on logging and progressing claims, coordinating replacements, arranging engineer visits, and maintaining accurate records while delivering excellent customer service.

Qualifications

• Strong administrative experience in a service or engineering environment.
• Excellent communication and planning skills.
• Ability to work independently with high accuracy.

Responsibilities

• Act as the primary point of contact for customers progressing warranty claims, handling enquiries professionally and promptly.
• Log, acknowledge and manage warranty claims through to resolution and close-out.
• Gather all information required to assess claims, including product details, serial numbers, installation dates, photographs and service history.
• Coordinate replacement parts and materials and ensure engineers have everything required for scheduled visits.
• Plan and confirm engineer visits, ensuring site documentation, access information, permits and RAMS are available.
• Keep customers informed throughout the warranty process, providing clear expectations on next steps and timescales.
• Monitor open claims and proactively progress outstanding actions to prevent unnecessary delays.
• Maintain accurate claim records, statuses and customer communications within business systems.
• Build strong working relationships with customers, engineers, Technical, Quality, Product, Sales, suppliers and other internal teams.
• Handle challenging or escalated enquiries professionally and provide relevant reports and documentation.
• Quality check engineer reports and ensure customers receive all relevant documentation in a timely manner.
• Support colleagues and contribute to the overall performance of the team.

Skills

Organisation

Customer service

Communication

Attention to detail

Problem solving

Tools

Microsoft Office

Excel

Job description

We are looking for a Warranty Administrator to act as a key link between customers, engineers, suppliers and internal teams, supporting warranty claims from initial notification through to resolution. This is a fast-paced, detail-driven role where strong organisation, communication and a proactive approach are essential.

Warranty Administrator

Responsibilities

• Act as the primary point of contact for customers progressing warranty claims, handling enquiries professionally and promptly.
• Log, acknowledge and manage warranty claims through to resolution and close-out.
• Gather all information required to assess claims, including product details, serial numbers, installation dates, photographs and service history.
• Coordinate replacement parts and materials and ensure engineers have everything required for scheduled visits.
• Plan and confirm engineer visits, ensuring site documentation, access information, permits and RAMS are available.
• Keep customers informed throughout the warranty process, providing clear expectations on next steps and timescales.
• Monitor open claims and proactively progress outstanding actions to prevent unnecessary delays.
• Maintain accurate claim records, statuses and customer communications within business systems.
• Build strong working relationships with customers, engineers, Technical, Quality, Product, Sales, suppliers and other internal teams.
• Handle challenging or escalated enquiries professionally and provide relevant reports and documentation.
• Quality check engineer reports and ensure customers receive all relevant documentation in a timely manner.
• Support colleagues and contribute to the overall performance of the team.

Knowledge and skills

• Proficient in Microsoft Office, including Word, Excel and Outlook.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Previous administrative experience, ideally within a service or engineering environment.
• Professional verbal and written communication skills.
• High level of accuracy and attention to detail.
• Customer-focused with a friendly, proactive can-do attitude.
• Ability to work independently and use initiative.
• Health & Safety awareness is desirable.
• Technical awareness or knowledge of pumps or water boosting systems is desirable.