Warranty Admin

Owen Daniels; Saul; On-site; GBP 21,000 - 29,000; Full time

Job summary

Owen Daniels in Gloucester is seeking a Warranty Administrator to join a leading UK engineering and services group. This permanent role supports customers through the warranty process, coordinating engineers and suppliers to deliver timely resolution.

You will manage claims from notification to close-out, keep documentation up-to-date, and work with Technical, Quality and Sales teams to resolve issues while maintaining excellent customer service.

Qualifications

• Experience in a service, engineering or technical environment.
• Strong customer service and relationship-building.
• Well organised with ability to manage multiple tasks.

Responsibilities

• Act as main contact for customers throughout the warranty process.
• Manage warranty claims from notification to close-out.
• Coordinate engineers, subcontractors, suppliers and parts for visits.
• Monitor outstanding claims and keep systems updated.
• Work with Technical, Quality, Product, Sales and Engineering to resolve issues.

Skills

Customer service

Organisational skills

Administration experience

Communication skills

Tools

Microsoft Office

Job description

Warranty Administrator

Permanent

Monday – Friday 8am-4pm

Gloucester

Warranty Administrator

Job Description

Are you a Warranty Administrator? Have you got experience working within a service department, dealing with engineers and warranty? My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Warranty Administrator.

• Act as the main point of contact for customers throughout the warranty process, handling enquiries, managing expectations and keeping them updated through to resolution.
• Manage warranty claims from initial notification through to close-out, gathering the required product, installation, service and fault information to support a quick and accurate assessment.
• Coordinate engineers, subcontractors, suppliers and replacement parts, ensuring site access, permits, RAMS and other required information are in place before visits.
• Monitor outstanding claims and keep business systems updated, ensuring actions, customer communications and documentation are accurately recorded and easy to track.
• Work closely with Technical, Quality, Product, Sales and Engineering teams to resolve issues, quality check engineer reports and provide customers with the relevant documentation following attendance.

Warranty Administrator

Essential Experience/Skills/Qualifications

• Confident using Microsoft Office, including Word, Excel and Outlook, with good general IT skills.
• Well organised with the ability to manage multiple tasks and priorities effectively.
• Previous administration experience, ideally within a service, engineering or technical environment.
• Clear and professional communication skills, with a strong focus on customer service and building good working relationships.
• Accurate and detail-focused, with the ability to work independently, use initiative and take a proactive approach to getting tasks completed.