Mechanical Warranty Engineer

Key Recruitment Limited; Havant; On-site; GBP 35,000 - 52,000; Full time

Job summary

Key Recruitment Limited is seeking a Mechanical Warranty Engineer for our client in Havant, Hampshire. The role focuses on warranty claim analysis, troubleshooting and on-site support for UK customers. You will work with SAP to raise claims, liaise with global quality teams and prepare detailed reports for escalation.

Ideal candidates have hands-on mechanical/mechatronics experience, strong communication, and enjoy working in an international environment with customer-facing responsibilities.

Qualifications

• Detailed experience in a similar warranty/claims role within a customer service, production or workshop environment.
• Strong communication and stakeholder management across international teams.
• Hands-on mechanical or mechatronics background with problem-solving focus.

Responsibilities

• Analyse warranty claims and plan customer complaint handling with test bench execution if needed.
• Raise customer claims in SAP to assist Warranty Claims Administrator.
• Collaborate with global quality teams to evaluate failure causes and customer descriptions.
• Prepare detailed analysis reports for processing of complaints.
• Carry out on-site troubleshooting with UK customers when required.
• Support new analysis/testing methods and participate in ongoing training.

Skills

Warranty experience

Strong communication

Team player

International environment

Stakeholder management

Mechanics / Mechatronics

Hydraulics knowledge

SAP knowledge

Hands-on mentality

Tools

SAP

Job description

Mechanical Warranty Engineer

Job Description

My client is seeking to appoint a Warranty Specialist Analyst to strengthen their Customer Claim Handling EMEA Team, to join their site in Havant, Hampshire

Job Responsibilities

The Warranty Specialist Analyst will hold responsibility for:

• Analysis of units that are the subject of a claim, including detailed planning of the Customer Complaint Handling analysis, the professional execution including possible tests on the test bench as well as the follow-up of these.
• Raising customer claims in SAP to assist the Warranty Claims Administrator.
• Close collaboration and liaison with key stakeholders in our global quality departments to help support the evaluation of the units with regards to the cause of failure, and the customer error description.
• Preparation of detailed analysis report for the further processing of complaints.
• Some site visits to UK customers with a view to carrying our on-site troubleshooting for critical customer complaints.
• Supporting the Customer Complaint Handling workshop area in the implementation of new analysis and testing methodologies and processes as appropriate.
• Participating in personal development and training to ensure you remain up to date regarding new products and new product innovations.

Background and Skills:

• Detailed experience of working within a similar position within customer service, production or a workshop, ideally supported by a relevant qualification or appropriate experience within mechanics or mechatronics
• Strong communication
• Be a Team Player
• Working in an international environment
• Stakeholder / Customer management skills
• Enthusiasm to acquire knowledge about new technologies and products
• Strong motivation, a passion for mechanics and problem-solving
• Knowledge of hydraulics would be advantageous
• Knowledge of SAP would be advantageous.
• Hands-on mentality