Quality Analyst

Kingdom Services Group Ltd; Havant; On-site; GBP 28,000 - 38,000; Full time

Job summary

Kingdom Services Group Ltd is seeking a motivated Warranty Specialist Analyst to join the Customer Claims team. The role suits someone with a mechanical background who enjoys fault finding, problem-solving, and technical analysis while working closely with customers and internal teams.

You will investigate warranty returns, perform inspections and tests, raise claims, identify root causes, and produce detailed reports.

Qualifications

• Experience in an engineering, manufacturing, workshop, technical support or customer service environment.
• Mechanical or mechatronics knowledge gained through qualifications or practical experience.
• Strong problem-solving and analytical skills.
• Excellent communication skills with the ability to work with a variety of stakeholders.
• Ability to work independently and as part of a team.
• Good attention to detail and a methodical approach to investigations.
• Hydraulics knowledge would be advantageous.
• SAP experience would be beneficial but is not essential.

Responsibilities

• Investigate and analyse products returned under warranty.
• Carry out inspections, testing, and technical assessments of returned units.
• Raise and process warranty claims through internal systems.
• Identify root causes of product failures and customer issues.
• Produce detailed technical reports and findings.
• Liaise with customers and internal departments to support claim resolution.
• Carry out occasional customer site visits to support troubleshooting activities.
• Support continuous improvement initiatives and testing methods.

Skills

Problem solving

Analytical skills

Mechanical knowledge

Mechatronics knowledge

Communication skills

Teamwork

Attention to detail

Independent working

Hydraulics knowledge

Tools

SAP

Job description

We are looking for a motivated and hands-on Warranty Specialist Analyst to join a busy Customer Claims team. This is an excellent opportunity for someone with a mechanical background who enjoys fault finding, problem-solving, technical analysis, and working closely with customers and internal teams.

Key Responsibilities

• Investigate and analyse products returned under warranty.
• Carry out inspections, testing, and technical assessments of returned units.
• Raise and process warranty claims through internal systems.
• Identify root causes of product failures and customer issues.
• Produce detailed technical reports and findings.
• Liaise with customers and internal departments to support claim resolution.
• Carry out occasional customer site visits to support troubleshooting activities.
• Support continuous improvement initiatives and testing methods.

What We’re Looking For

• Previous experience within an engineering, manufacturing, workshop, technical support, or customer service environment.
• Mechanical or mechatronics knowledge gained through qualifications or practical experience.
• Strong problem-solving and analytical skills.
• Excellent communication skills with the ability to work with a variety of stakeholders.
• Ability to work independently and as part of a team.
• Good attention to detail and a methodical approach to investigations.
• Hydraulics knowledge would be advantageous.
• SAP experience would be beneficial but is not essential.

What’s on Offer?

• Competitive salary
• Career development opportunities
• Comprehensive training
• Supportive team environment
• Opportunity to work with innovative engineering products and technologies