Warranty Administrator

Perfect Placement; Ellesmere Port; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

No weekends or shift work

35 hours per week

25 days annual leave + birthday off

Life cover 4x salary

Critical illness cover 2x salary

Private Medical Insurance

Employee Assistance Programme (EAP)

Career development opportunities

Overtime opportunities

Job summary

Perfect Placement in Warrington, Cheshire, is seeking a Warranty Administrator to join its team. You will handle customer inquiries, process warranty claims, and ensure GDPR-compliant communication while delivering excellent service in the motor trade sector.

The role offers a salary of £24,000 per annum, a 35-hour week from Monday to Friday, and no weekend work. Generous annual leave, life and critical illness cover, private medical insurance after probation, and access to EAP and training are

Qualifications

• Experience in policies, claims, insurance, or automotive industry beneficial.
• Excellent communication skills and attention to detail.
• Ability to work efficiently within a team or independently.

Responsibilities

• Respond promptly and professionally to inbound email inquiries within specified response times.
• Verify customer information and ensure GDPR compliance in all communications.
• Open, manage, and process claims files for approval and authorisation.
• Handle inbound calls, understand caller needs, and provide appropriate information or transfer as necessary.
• Clearly explain claim validation processes to customers.
• Collaborate effectively with colleagues to ensure a smooth workflow and excellent customer service.
• Maintain accurate records and ensure compliance with company policies and procedures.

Tools

MS Office

Job description

Warranty Administrator vacancy in Warrington, Cheshire!

We are currently recruiting on behalf of a leading company in Warrington, Cheshire, for the role of Warranty Administrator. This is an exceptional opportunity for experienced professionals seeking a stable, rewarding career within the motor trade sector. The position offers excellent work/life balance, competitive salary, and clear progression pathways.

Benefits for the successful Warranty Administrator:

• Salary of £24,000 per annum
• No weekends or shift work
• 35 hours per week, Monday to Friday
• Generous 25 days of annual leave plus a birthday day off
• 'Buy annual leave scheme' option
• Life cover from day one at 4 times salary
• Critical illness cover from day one at 2 times salary
• Private Medical Insurance, including optical and dental (post-probation)
• Employee Assistance Programme (EAP) for you and your family
• Career development opportunities with unlimited potential for salary increments
• Exciting overtime opportunities
• Comprehensive systems and process training
• Supportive company culture with excellent employee benefits

Duties of the Warranty Administrator:

• Respond promptly and professionally to all inbound email inquiries within specified response times
• Verify customer information and ensure GDPR compliance in all communications
• Open, manage, and process claims files for approval and authorisation
• Handle inbound calls, understand caller needs, and provide appropriate information or transfer as necessary
• Clearly explain claim validation processes to customers
• Collaborate effectively with colleagues to ensure a smooth workflow and excellent customer service
• Maintain accurate records and ensure compliance with company policies and procedures

Requirements of the Warranty Administrator:

• Self-motivated, flexible, and reliable individual
• Proficient in PC use with experience in MS Office
• Previous experience in policies, claims, insurance, or automotive industry beneficial
• Excellent communication skills and attention to detail
• Ability to work efficiently within a team or independently