Warranty Manager

Kellands (Holdings) Ltd; Bridgwater; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

20 days holiday plus bank holidays

Private healthcare

Company pension scheme

Long-term career prospects

Job summary

A leading plant sales company in Bridgwater is looking for a Warranty Manager to ensure efficient aftersales experience. The role involves processing warranty claims, maintaining records, and supporting the service department. Ideal candidates should possess strong organisational skills, attention to detail, and good communication abilities. Previous warranty experience is advantageous but not required as full training will be provided. Competitive salary and benefits including holiday, private healthcare, and a company pension scheme.

Qualifications

• Experience in warranty administration is advantageous but not essential.
• Understanding of vehicle or machinery engineering is beneficial.
• Strong administrative skills with excellent attention to detail.
• Confident communicator who builds strong relationships.

Responsibilities

• Process warranty claims accurately and efficiently.
• Work closely with service manager and workshop team.
• Maintain clear records of claims and associated costs.
• Ensure warranty procedures are followed accurately.
• Assist with general service administration as required.
• Identify opportunities to improve claim turnaround times.

Skills

Organisational skills

Attention to detail

Communication

Microsoft Office

Self-motivated

Job description

Warranty Manager – Bridgwater

Job Title: Warranty Manager

Location: Bridgwater

Salary: Dependent on experience – starting from £30,000 pa

Job Description:

Kellands Plant Sales is seeking a dedicated and organised Warranty Manager to join our service department. Warranty plays a vital role in our business, ensuring customers receive a professional and efficient aftersales experience. This role would suit someone with strong administrative skills, good attention to detail and the ability to work closely with technicians, suppliers and manufacturers. Previous warranty experience is an advantage, but not essential, as full training will be provided. An insight or background in vehicle or machinery engineering would also be beneficial, though again not essential.

Key Responsibilities:

• Warranty Administration: Process warranty claims accurately and efficiently, ensuring all required documentation, parts returns and evidence are submitted in line with manufacturer guidelines.
• Liaison & Communication: Work closely with the service manager, workshop team, manufacturers and suppliers to resolve queries and keep claims progressing smoothly.
• Record Keeping: Maintain clear and accurate records of claims, parts, authorisations and associated costs.
• Compliance: Ensure all warranty procedures are followed correctly and consistently, meeting manufacturer and internal standards.
• Support to Service Department: Assist with general service administration as required to support the overall efficiency of the department.
• Continuous Improvement: Identify opportunities to improve claim turnaround times and processes.

Requirements:

• Experience in warranty administration is advantageous but not essential – full training will be given.
• An understanding or previous experience in vehicle or machinery engineering is beneficial but not required.
• Strong organisational and administrative skills with excellent attention to detail.
• Confident communicator with the ability to build strong relationships with colleagues, suppliers and manufacturers.
• Competent using Microsoft Office and general computer systems.
• Self‑motivated, proactive and able to manage tasks independently.
• A supportive team player with a positive, solution‑focused approach.

Benefits:

• Competitive salary dependent on experience.
• Opportunity to develop within a key area of a growing and successful business.
• Supportive team environment with long‑term career prospects.
• 20 days holiday (starting) plus bank holidays; private healthcare.
• Company pension scheme.

How to Apply:

If you are interested in joining our team, please send your up‑to‑date CV to Andy Sellick. You can also apply by clicking the button below.

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Contact: 01278 411542 (Machine Sales), 01278 411541 (Parts Sales), 01278 411540 (Service).