Warranty Administrator

Career Choices Dewis Gyrfa Ltd; Marshfield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary around £30,000 per annum

30 days annual leave

Manufacturer‑accredited training

Career development

Mon-Fri working hours

Job summary

Career Choices Dewis Gyrfa Ltd is seeking a Warranty Administrator for a busy multi‑franchise dealer in Chippenham, Wiltshire. You will prepare warranty claims, ensure documentation aligns with manufacturers' guidelines and liaise with manufacturers and customers.

Applicants should have automotive admin experience, strong organisational and interpersonal skills, and familiarity with Kerridge/Keyloop. Monday to Friday, salary around £30,000 with opportunities for progression.

Qualifications

• Previous automotive-admin experience and understanding of warranty processes.
• Strong organisational abilities to manage multiple tasks in a busy service dept.
• Excellent communication and customer service skills.

Responsibilities

• Prepare and submit warranty claims to manufacturers for payment.
• Check weekly warranty statements, query overdue claims and resolve discrepancies.
• Ensure all warranty documentation follows manufacturers' guidelines.
• Prepare accurate invoices and warranty claims based on deals and standards.
• Complete repair order documentation thoroughly and correctly.
• Manage policy claims promptly and ensure customer reimbursements are accurate.
• Maintain control over displaced materials returned to manufacturers.
• Reconcile warranty credits and address discrepancies efficiently.
• Assist with general administrative duties within the Service Department.

Skills

Organisational skills

Interpersonal skills

Prioritisation

Tools

Kerridge/Keyloop

Job description

We are recruiting a Warranty Administrator on behalf of a reputable multi‑franchise approved car dealership located in Chippenham, Wiltshire. This is an excellent opportunity for a skilled and experienced professional to join a well‑established team within a busy Service Department.

Benefits

• Salary of approximately £30,000 per annum, dependent on experience
• 30 days annual leave, inclusive of bank holidays
• Access to manufacturer‑accredited training programmes
• Career development and progression opportunities within a long‑standing local dealer group
• Monday to Friday working hours

Responsibilities

• Prepare and submit warranty claims to manufacturers for payment
• Check and clear weekly warranty statements, query overdue claims, and resolve payment discrepancies
• Ensure all warranty documentation aligns with manufacturers’ guidelines
• Prepare accurate invoices and warranty claims based on claim deals and departmental standards
• Complete repair order documentation thoroughly and correctly
• Manage policy claims promptly and ensure customer reimbursements are accurate
• Maintain control over displaced materials returned to manufacturers
• Reconcile warranty credits and address discrepancies efficiently
• Assist with general administrative duties within the Service Department

Qualifications

• Previous experience in an administrative role within the automotive industry, with specific knowledge of vehicle warranty administration
• Strong organisational skills with the ability to prioritise conflicting demands in a fast‑paced environment
• Excellent interpersonal skills, capable of building cooperative relationships with colleagues and customers
• Familiarity with dealer management systems such as Kerridge/Keyloop is advantageous but not essential

Our client values dedication and professionalism, providing a supportive environment for ongoing development.