Customer Quality & Warranty Manager

Owen Daniels; Hardwicke; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Private Medical Insurance

25 days holiday + Bank holidays

Career development opportunities

Job summary

Owen Daniels is seeking a Customer Quality & Warranty Manager to own customer complaints, warranty claims and product quality. Based in Gloucester, the role focuses on reducing failures and costs while improving reliability.

You will lead root-cause investigations, drive CAPA actions and collaborate with Engineering, Manufacturing, Service and Supply Chain to deliver measurable quality improvements.

Qualifications

• Experience within manufacturing or engineering.
• Background in Customer Quality, Warranty, Quality Assurance or Product Quality.
• Strong experience with root cause analysis and CAPA.
• Excellent analytical, problem-solving and communication skills.
• Experience working cross-functionally with engineering, production and customer service teams.

Responsibilities

• Manage customer complaints, product failures and warranty claims through to resolution.
• Lead root cause investigations and implement effective CAPA and corrective actions.
• Analyse warranty trends, field failures and complaints to identify recurring issues.
• Work closely with Engineering, Manufacturing, Service and Supply Chain teams to improve product reliability.
• Monitor warranty costs, quality KPIs and cost of poor quality, driving continuous improvement.

Skills

Root cause analysis

CAPA

Cross-functional collaboration

Analytical skills

Problem-solving

Communication skills

Manufacturing/Engineering experience

Customer Quality experience

Job description

Are you an experienced Quality or Warranty professional looking for an opportunity to make a real impact? Our client is a growing, market-leading engineering group operating across multiple sectors and is looking for a Customer Quality & Warranty Manager to take ownership of customer complaints, warranty claims and product quality.

Customer Quality & Warranty Manager

Permanent

Dependent on experience

Working hours - 40 hours per week

Location - Gloucester

Customer Quality & Warranty Manager

Job Description

• Manage customer complaints, product failures and warranty claims through to resolution.
• Lead root cause investigations and implement effective CAPA and corrective actions.
• Analyse warranty trends, field failures and complaints to identify recurring issues.
• Work closely with Engineering, Manufacturing, Service and Supply Chain teams to improve product reliability.
• Monitor warranty costs, quality KPIs and cost of poor quality, driving continuous improvement.

Essential Experience/Skills/Qualifications

• Experience within manufacturing or engineering.
• Background in Customer Quality, Warranty, Quality Assurance or Product Quality.
• Strong experience with root cause analysis and CAPA.
• Excellent analytical, problem-solving and communication skills.
• Experience working cross-functionally with engineering, production and customer service teams.

Company Benefits

• Opportunity to join a growing, market-leading engineering group.
• Career development and progression opportunities.
• Private Medical Insurance
• 25 days holiday + Bank holidays