Receptionist

LGH Hotel Management Ltd; Chester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Eye care

Free meals on duty

Free parking

Wellbeing programs

Job summary

LGH Hotels Management is seeking a friendly Hotel Receptionist for The Queen at Chester Hotel to warmly welcome guests, manage reservations, and support arrangements during their stay. You will be the first point of contact, setting the tone for a positive guest experience with a calm, professional approach.

In this role, you will handle check-ins/outs, answer inquiries, and communicate local recommendations while using the hotel system accurately.

Qualifications

• Experience in hospitality or guest-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage guest requests with accuracy and courtesy.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check-in/out experience.
• Respond to queries and requests with care and efficiency.
• Handle incoming calls, emails, and reservations with accuracy and confidence.
• Provide clear information about the hotel and local area, using the reservation system accurately.
• Collaborate with hotel colleagues to maintain a seamless guest experience.

Skills

Guest services

Communication

Check-in/check-out

Reservations handling

Tools

Hotel reservation system

Job description

Receptionist The Queen at Chester Hotel Check out the hotel on our virtual tour!

The Opportunity Are you passionate about hospitality and enjoy helping people feel welcome and at ease?

We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team.

As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive.

Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.

You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area.

Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment.

This is a role where human connection really matters

• making guests feel comfortable, informed and valued at every interaction.

Key Responsibilities Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience Support guests throughout their stay by responding to queries and requests with care and efficiency Handle incoming phone calls, emails and reservations accurately and confidently Provide clear information about the hotel, its facilities and the local area Use the hotel reservation system accurately, maintaining up‑to‑date guest information Work closely with colleagues across the hotel to support a seamless guest experience Benefits Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.

• ranging from groceries, fashion, travel, utilities, days out, and even holidays.

Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking Who Is This Role For?

This role is ideal for someone who: Enjoys working with people and takes pride in making others feel welcome and comfortable Communicates clearly and positively, both face‑to‑face and in writing Stays calm, organised and focused in a busy, guest‑facing environment Has good computer skills and enjoys working with systems and processes Pays close attention to detail and values accuracy Brings a positive, professional attitude and enjoys being part of a supportive team Is passionate about hospitality and delivering genuinely caring guest experiences Hotel Welcome to the original railway hotel.

Since 1860, we’ve been creating wonderful experiences for discerning travellers.

Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.

Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails.

Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.

Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past.

This magnificent brick and stucco Italianate building was considered the first skyscraper of its time.

Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.

All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service.

The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.

About us Looking for an exciting career in the hospitality industry?

Look no further than LGH Hotels Management!

With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.

Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).