Receptionist

LGH Hotels Management Limited; Chester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and fitness videos

Recipe ideas

Wellbeing podcasts and TV

Breathing exercises

24/7 advice and support line

Team reward & recognition

Free meals on duty

Free parking

Job summary

LGH Hotels Management Limited is looking for a friendly Hotel Receptionist to join our Front Office team in Chester. You will welcome guests, manage smooth check-in/check-out, and assist with inquiries while maintaining a warm, professional demeanor.

Ideal candidates will have strong communication and computer skills, a calm and organised approach, and a genuine passion for hospitality and guest care.

Qualifications

• Loves helping guests and making them feel welcome.
• Clear written and spoken communication.
• Calm, organised, and able to multitask in a busy guest-facing role.
• Proficient with hotel management systems and basic IT tasks.
• Strong focus on accuracy and guest satisfaction.

Responsibilities

• Welcome guests warmly and professionally, ensuring smooth check-in/check-out.
• Assist guests with queries and requests during their stay.
• Handle incoming calls, emails and reservations accurately.
• Provide clear information about the hotel facilities and local area.
• Collaborate with hotel colleagues to ensure a seamless guest experience.
• Take advantage of employee discounts on rates across LGH portfolio.
• Offer shopping discounts and wellbeing-related benefits to guests.

Skills

Guest relations

Communication

Computer skills

Attention to detail

Job description

Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team.

As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.

You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment.

This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Work closely with colleagues across the hotel to support a seamless guest experience
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Enjoys working with people and takes pride in making others feel welcome and comfortable
• Communicates clearly and positively, both face‑to‑face and in writing
• Stays calm, organised and focused in a busy, guest‑facing environment
• Has good computer skills and enjoys working with systems and processes
• Pays close attention to detail and values accuracy
• Brings a positive, professional attitude and enjoys being part of a supportive team
• Is passionate about hospitality and delivering genuinely caring guest experiences

Hotel

Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.

Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.

Built opposite Chester station to serve first‑class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.

All 218 bedrooms feature superfast Wi‑Fi, a TV, and 24‑hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.