Warm Front Desk Concierge — Resident Care & Welcome

Avery-Healthcare; Northampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

DBS check provided

Job summary

Avery Healthcare is seeking a friendly Concierge for Hawthorns Northampton Care Home in Upton, Northampton. You will create a positive first impression by greeting visitors, answering calls, and delivering high-quality service to residents.

Key duties include directing guests, monitoring communal areas, handling resident queries, and completing administrative tasks. The role requires effective communication and the ability to manage multiple priorities with compassion and professionalism.

Qualifications

• Experience in a customer service role is preferable.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and stay organised.

Responsibilities

• Greeting visitors and directing them to the right person.
• Answering incoming calls and providing high-quality service to residents.
• Handling resident requests efficiently and completing administrative tasks.

Skills

Customer service

Communication

Multitasking

Organisation

Job description

Avery Healthcare is seeking a friendly Concierge for Hawthorns Northampton Care Home in Upton, Northampton. You will create a positive first impression by greeting visitors, answering calls, and delivering high-quality service to residents.

Key duties include directing guests, monitoring communal areas, handling resident queries, and completing administrative tasks. The role requires effective communication and the ability to manage multiple priorities with compassion and professionalism.