Front Desk Associate – Caring Care Home

Avery Healthcare Group; Marlow; On-site; GBP 18,000 - 23,000; Full time

Job summary

Avery Healthcare Group in Marlow, Buckinghamshire, is looking for a warm, enthusiastic receptionist to provide high quality customer service as first point of contact within the home and to support a range of administrative tasks.

You will join a award-winning team at Cliveden Manor Care Home, with values of caring, respect and accountability, and you'll play a key role in delivering excellent resident and visitor experiences.

Qualifications

• Excellent communication skills both verbal and written.
• Confident in using computers.
• Positive, friendly, and welcoming attitude.
• Experience handling problems and client complaints.

Responsibilities

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Skills

Excellent communication

Confident using computers

Positive friendly attitude

Problem solving & complaints

Job description

Avery Healthcare Group in Marlow, Buckinghamshire, is looking for a warm, enthusiastic receptionist to provide high quality customer service as first point of contact within the home and to support a range of administrative tasks.

You will join a award-winning team at Cliveden Manor Care Home, with values of caring, respect and accountability, and you'll play a key role in delivering excellent resident and visitor experiences.