Warm Front Desk Receptionist—Care Home Support

Career Choices Dewis Gyrfa Ltd; Stafford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

DBS check funded

Job summary

Avery Healthcare in the UK is seeking a warm, enthusiastic Receptionist to deliver professional, high-quality customer service as the first point of contact within our home.

You will handle phones, field enquiries, record messages, maintain databases, support the General Manager, and ensure a tidy reception area. DBS disclosure checks will be funded by Avery, and you must be eligible to work in the UK.

Qualifications

• Excellent communication skills (verbal and written).
• Positive, friendly and welcoming attitude.
• Willing to engage with problem-solving and client complaints.

Responsibilities

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Skills

Excellent communication skills

Problem solving

Client complaints handling

Friendly attitude

Job description

Avery Healthcare in the UK is seeking a warm, enthusiastic Receptionist to deliver professional, high-quality customer service as the first point of contact within our home.

You will handle phones, field enquiries, record messages, maintain databases, support the General Manager, and ensure a tidy reception area. DBS disclosure checks will be funded by Avery, and you must be eligible to work in the UK.