Concierge - Bank

Avery-Healthcare; Northampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

DBS check provided

Job summary

Avery Healthcare is seeking a friendly Concierge for Hawthorns Northampton Care Home in Upton, Northampton. You will create a positive first impression by greeting visitors, answering calls, and delivering high-quality service to residents.

Key duties include directing guests, monitoring communal areas, handling resident queries, and completing administrative tasks. The role requires effective communication and the ability to manage multiple priorities with compassion and professionalism.

Qualifications

• Experience in a customer service role is preferable.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and stay organised.

Responsibilities

• Greeting visitors and directing them to the right person.
• Answering incoming calls and providing high-quality service to residents.
• Handling resident requests efficiently and completing administrative tasks.

Skills

Customer service

Communication

Multitasking

Organisation

Job description

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Concierge at Hawthorns Northampton Care Home in Upton, Northampton. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

Your focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents.

Other responsibilities will include:

• Greeting and directing all visitors and making them feel welcome.
• Monitoring the Bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.
• Completing administrative duties as required.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Possess effective written and verbal communication skills.
• Be able to handle multiple priorities.
• Have good organisational skills.
• Previous experience in a customer service position is preferable.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

PLEASE NOTE THIS ROLE WILL REQUIRE:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.