Warm-Call Claims Support Advocate (Hybrid)

ExamWorks Group; Bolton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Hybrid working opportunities

Modern office environment in Bolton

Job summary

ExamWorks Group in Bolton is recruiting Claims Support Call Handlers for a number of positions. This full-time, permanent role focuses on outbound warm calls to claimants who have started compensation claims, guiding them through the next steps with accuracy and care.

You will verify details, explain required evidence, and update the claims management system with clear notes while maintaining a respectful and empathetic customer experience. Hybrid working options are available.

Qualifications

• Experience in customer-facing telephone roles.
• Ability to explain information clearly and professionally.
• Proactive and customer-focused mindset.

Responsibilities

• Make outbound calls to customers who have initiated a compensation claim.
• Verify and confirm claim details.
• Explain required evidence and documentation to progress the claim.
• Guide customers through the claims process and answer questions.
• Record detailed notes and updates on the claims system.
• Ensure customers understand next steps and confirm progression of claims.
• Deliver a professional and empathetic customer experience at all times.

Skills

Excellent communication

Active listening

Data entry

Telephone etiquette

Empathy

Attention to detail

IT systems proficiency

Job description

ExamWorks Group in Bolton is recruiting Claims Support Call Handlers for a number of positions. This full-time, permanent role focuses on outbound warm calls to claimants who have started compensation claims, guiding them through the next steps with accuracy and care.

You will verify details, explain required evidence, and update the claims management system with clear notes while maintaining a respectful and empathetic customer experience. Hybrid working options are available.