Claimant Experience Coordinator (Hybrid)

Advo Health Limited; Tunbridge Wells; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Hybrid working opportunities

Job summary

Advo Health Limited in Tunbridge Wells is recruiting a Customer Coordinator to join our government health assessments team on a permanent, full‑time basis. You will be the first point of contact for claimants, ensuring a positive first impression and smooth journey through the assessment process.

Working from an Assessment Centre with hybrid opportunities, you will oversee reception, conduct courtesy calls, assist with form completion, update records in our systems, and support healthcare

Responsibilities

• Oversee the day-to-day running of the Assessment Centre reception area.
• Conduct courtesy calls with claimants in advance of their appointments.
• Assist customers with form completion including expense claims.
• Use in-house computer systems to update records accurately and reschedule appointments when needed.
• Advise healthcare professionals and management teams of additional claimant needs.
• Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
• Maintain a clean and professional workspace that creates a welcoming environment.
• Escalate any accidents, incidents or inappropriate behaviour immediately.
• Provide cover at other sites when required and support general administrative duties.
• Build strong relationships with claimants, healthcare professionals, and the wider team.

Job description

Advo Health Limited in Tunbridge Wells is recruiting a Customer Coordinator to join our government health assessments team on a permanent, full‑time basis. You will be the first point of contact for claimants, ensuring a positive first impression and smooth journey through the assessment process.

Working from an Assessment Centre with hybrid opportunities, you will oversee reception, conduct courtesy calls, assist with form completion, update records in our systems, and support healthcare