Senior Claims Executive — Hybrid, Client-Facing & Risk Insights

Employment Specialists Ltd; Chelmsford; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Pension

25 days holiday

Ability to buy 10 more days

Group income protection

Critical illness cover

Job summary

Employment Specialists Ltd. is seeking a Claims Executive in the United Kingdom to act as the main client contact for complex claims and to drive proactive risk management. The role is hybrid, combining on-site client support with remote collaboration across the renewal cycle.

You will manage relationships with carriers, adjusters, and suppliers, and lead claims review discussions to improve service quality and outcomes.

Qualifications

• Detailed knowledge of Commercial Claims and experience managing complex losses.
• Excellent client-facing skills and comfortable leading meetings.
• Self-motivated with a strong sense of accountability and pride in your work.
• Confidence in delivering presentations and excellent written communication skills.
• Experience helping clients improve risk, identifying areas to improve claims costs and enhance processes.

Responsibilities

• Act as the primary point of contact for clients regarding claims-related inquiries and issues.
• Agree and set up claims handling procedures to ensure delivery of a high quality, innovative claims service.
• Develop and maintain strong relationships with key clients and stakeholders.
• Collaborate with Claims Adjusters and other professionals to facilitate efficient claims processing.
• Negotiation with Insurers and Loss Adjusters on any disputed or contentious claims.
• Delivering insightful claims data to identify trends and opportunities for improvement and improved Risk Management.
• Organising and chairing Claims Review meetings with Clients, Carriers, and other suppliers
• Partner with Account Executives throughout the renewal cycle to improve their service and enable them to benefit from the best Insurance cover

Skills

Commercial claims

Client facing

Meeting management

Risk management

Communication skills

Job description

Employment Specialists Ltd. is seeking a Claims Executive in the United Kingdom to act as the main client contact for complex claims and to drive proactive risk management. The role is hybrid, combining on-site client support with remote collaboration across the renewal cycle.

You will manage relationships with carriers, adjusters, and suppliers, and lead claims review discussions to improve service quality and outcomes.