Customer Support Specialist — Case Progress & Care

ExamWorks Investigation Services Limited; Bolton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Training

Team support

Career growth

Job summary

ExamWorks Investigation Services Limited in Horwich Bolton is seeking a Customer Support Advisor to deliver first-class service to solicitors, medical experts, suppliers and claimants. You will handle calls, update on case progress, and ensure accuracy and empathy throughout the journey.

This full-time role offers training, a collaborative team, and opportunities to develop industry knowledge while handling a varied workload.

Qualifications

• Excellent verbal and written communication.
• Customer-focused with empathy and professionalism.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle inbound and outbound telephone calls from claimants, solicitors, medical experts, and suppliers.
• Provide clear, professional, and accurate information regarding case progress and enquiries.
• Book medical legal appointments, ensuring convenience for clients and compliance with conflict-of-interest requirements.
• Manage sensitive and complex cases with empathy and professionalism.
• Take ownership of customer queries and follow through to resolution.
• Identify opportunities to improve processes and reduce repeat calls.
• Maintain excellent relationships with clients, customers, and medical experts.
• Accurately prepare, process, and manage case documentation.
• Ensure all written correspondence is completed to a high standard with excellent spelling and grammar.
• Work across multiple systems while adhering to company procedures and service standards.
• Escalate complaints appropriately and support swift resolution.
• Participate in training and continuously develop business and industry knowledge.

Skills

Communication skills

Customer service

IT literacy

Multi-system use

Attention to detail

Team player

Job description

ExamWorks Investigation Services Limited in Horwich Bolton is seeking a Customer Support Advisor to deliver first-class service to solicitors, medical experts, suppliers and claimants. You will handle calls, update on case progress, and ensure accuracy and empathy throughout the journey.

This full-time role offers training, a collaborative team, and opportunities to develop industry knowledge while handling a varied workload.