Claims Support Call Handler

ExamWorks Group; Bolton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Hybrid working opportunities

Modern office environment in Bolton

Job summary

ExamWorks Group in Bolton is recruiting Claims Support Call Handlers for a number of positions. This full-time, permanent role focuses on outbound warm calls to claimants who have started compensation claims, guiding them through the next steps with accuracy and care.

You will verify details, explain required evidence, and update the claims management system with clear notes while maintaining a respectful and empathetic customer experience. Hybrid working options are available.

Qualifications

• Experience in customer-facing telephone roles.
• Ability to explain information clearly and professionally.
• Proactive and customer-focused mindset.

Responsibilities

• Make outbound calls to customers who have initiated a compensation claim.
• Verify and confirm claim details.
• Explain required evidence and documentation to progress the claim.
• Guide customers through the claims process and answer questions.
• Record detailed notes and updates on the claims system.
• Ensure customers understand next steps and confirm progression of claims.
• Deliver a professional and empathetic customer experience at all times.

Skills

Excellent communication

Active listening

Data entry

Telephone etiquette

Empathy

Attention to detail

IT systems proficiency

Job description

Claims Support Call Handler

Customer Service Bolton Permanent Oct 13, 2026

Claims Support Call Handler

Full-Time, Permanent with a competitive salary and benefits

About the Role

We are currently recruiting a number of Claims Support Call Handlers to join a growing team in Bolton.

This is a customer-focused telephone role involving outbound warm calls only. You will be speaking with claimants who have already started a compensation claim, so there is no cold calling or sales activity involved.

You will guide customers through the next stages of their claim, ensuring all required information and evidence is gathered to progress their case efficiently.

Key Responsibilities

• Make outbound calls to customers who have already initiated a compensation claim.
• Verify and confirm claim details.
• Explain clearly what evidence and documentation is required to progress the claim.
• Guide customers through the claims process and answer any questions.
• Accurately record detailed notes and updates on the claims management system.
• Ensure customers understand the next steps and obtain confirmation that they wish to proceed with their claim.
• Deliver a professional and empathetic customer experience at all times.

What We're Looking For

We are interested in speaking with candidates from customer-focused telephone-based environments, including:

• Call Centre Advisors
• Customer Service Advisors
• Claims Handlers
• Desktop Investigators
• Telesales Executives
• Sales Advisors
• Debt Collection Agents
• Complaint Handlers
• Contact Centre Agents
• Insurance Administrators

Skills & Experience

• Excellent communication and listening skills.
• Confident speaking with customers over the telephone.
• Strong attention to detail and accurate data entry skills.
• Ability to explain information clearly and professionally.
• Customer-focused with a proactive approach.
• Comfortable managing conversations and building rapport.
• Good IT skills and experience updating systems and records.

What You'll Get

• Full training provided.
• Supportive team environment.
• Modern office environment based in Bolton.
• Hybrid working opportunities

If you enjoy speaking with customers, gathering information, and helping people progress their claims, we'd love to hear from you.

IND2

BH1421