Warehouse Team Leader

Dobbies Garden Centres; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and passionate team at a forward-thinking garden centre retailer. As a Warehouse Team Leader, you will play a pivotal role in enhancing customer experiences while ensuring the smooth operation of warehouse activities. Your leadership will help maintain high standards and support staff development in a fast-paced environment. With generous benefits, including uncapped discounts and opportunities for personal growth, this role is perfect for those eager to make a difference and thrive in a collaborative culture. Embrace the chance to grow your career in a company that values teamwork and community.

Benefits

Generous Annual Leave

Uncapped Store Discounts

Financial Wellbeing Support

Confidential Support Services

Development Opportunities

Diverse Workplace Culture

Qualifications

• Experience supervising staff and identifying training needs.
• Operational expertise in retail with understanding of stock processes.

Responsibilities

• Unloading deliveries and maintaining warehouse standards.
• Overseeing stock processes and supporting staff development.

Skills

Customer Service

Planning

Problem Solving

Staff Supervision

Operational Expertise

Tools

Forklift Truck

Job description

Our Warehouse Team Leaders play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, and maintaining high warehouse standards, whilst assisting the management team.

Responsibilities

• Unloading deliveries, checking incoming stock, and arranging items correctly
• Maintaining the housekeeping of the warehouse and yard, ensuring it is kept safe and tidy
• Overseeing warehouse operations to maintain standards and stock control
• Supervising and monitoring stock processes and procedures
• Working closely with the management team and staff to maintain excellent communication and feedback, highlighting any issues
• Supporting and coaching staff, and deputising for the stock controller in their absence
• Assisting on the shopfloor and other store areas as required, including deliveries, stock routines, and heavy lifting—an opportunity to gain new skills and experience
• Performing key holder responsibilities as needed

Who We Are Looking For

• Passionate about delivering excellent customer experiences and able to thrive in a busy, fast-paced environment
• Strong planning, prioritisation, and problem-solving skills
• Experience supervising staff, with the ability to identify training needs and provide feedback
• Operational expertise in retail, with an understanding of stock processes and systems; a forklift truck license is a plus
• Team player who builds relationships and celebrates success
• Punctual, well-presented, with a positive, hardworking attitude
• Eager to learn and develop new skills
• Demonstrates our values—working as one team, continuously improving, bringing positivity, and living our passion for gardens

What We Offer

• Generous annual leave with flexible holiday options
• Uncapped store discounts, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls
• Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice
• Support through Retail Trust—confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities via Dobbies Academy and eLearning platforms
• A vibrant, diverse culture committed to making it work for our customers

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We are passionate about gardens and plants, showcasing our love through our products, services, and community events. Many locations feature restaurants or coffee shops, creating a welcoming environment for relaxation and socialising. We also support community initiatives and charities, fostering a positive and inclusive workplace where colleagues are encouraged to be their best every day. Together, we make it work for our customers.