Warehouse Administrator & Customer Service Agent

Zendbox | eCommerce Fulfilment Specialist; Whetsted; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Dynamic work environment

Opportunities for training

Competitive salary and benefits

Supportive team culture

Job summary

Zendbox, based in Whetsted, is looking for an enthusiastic Warehouse Based Administrator and Customer Service Agent. This role involves acting as the first point of contact for customers, resolving inquiries through various channels while ensuring exceptional service quality.

You will need a proactive attitude and excellent communication skills. The successful candidate will thrive in a dynamic work environment with opportunities for professional development.

Qualifications

• Proactive, can-do attitude with strong customer-first mindset.
• Good IT skills including Microsoft Word and Excel.
• Attention to detail and strong communication skills.

Responsibilities

• Act as the first point of contact for customers.
• Provide timely information on order processing and shipping.
• Collaborate with teams to address customer concerns.

Skills

Customer-first mindset

IT skills (Microsoft Word, Excel)

Attention to detail

Communication skills

Tools

Warehouse management systems

Job description

Zendlbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse Based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top‑notch service while maintaining the highest standards of operational excellence.

Key Responsibilities

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat
• Provide timely and accurate information regarding order processing, shipping, and product availability
• Collaborate with internal teams to address customer concerns and elevate issues as necessary
• Document customer interactions and update records to ensure accurate tracking of inquiries
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate

Requirements

• A proactive, can‑do attitude with a strong customer‑first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience (preferred but not essential)
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid work ethic, high reliability, and a consistent focus on accuracy

Benefits

• A dynamic, fast‑paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions