Outbound Operations Manager

Zendbox | Fulfilment from Zendgroup; Whetsted; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Salary £50,000–£60,000 DOE

10% Performance Bonus

Career development and ongoing培训

32 days holiday including bank holiday

Job summary

Zendbox is hiring an Outbound Operations Manager to own the outbound fulfilment activity in our fast-paced ecommerce operation, ensuring orders leave the warehouse accurately, on time, and to high standards.

You will lead a high-performing team of pickers and packers, drive process improvements, and collaborate across departments to deliver excellent customer experiences as we scale.

Qualifications

• Exceptional leadership and people management skills.
• Strong communication and interpersonal abilities.
• Proven experience managing teams in fast-paced warehouse environments.
• Solid understanding of people management processes, including absence and performance management.
• Strong organisational and multitasking abilities.
• Experience with Warehouse Management Systems (WMS) preferred.
• Forklift certification advantageous.

Responsibilities

• Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule.
• Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture.
• Maintain robust quality control at every stage of the outbound process.
• Partner with other departments to ensure smooth order flow and customer experiences.
• Drive continuous improvement initiatives to enhance efficiency and productivity.
• Monitor and analyse performance metrics, taking action to achieve and exceed targets.

Skills

Leadership

People management

Communication

Interpersonal skills

Organisational skills

Multitasking

Performance management

Team development

Tools

WMS

Forklift certification

Job description

We're Hiring: Outbound Operations Manager at Zendbox!

As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process.

You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale.

If you're ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that's redefining eCommerce fulfilment, we'd love to hear from you. At Zendbox, we're committed to attracting top talent and empowering our leaders to grow with us.

Your Responsibilities

• Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
• Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
• Maintain robust quality control at every stage of the outbound process
• Partner with other departments to ensure smooth order flow and exceptional customer experiences
• Drive continuous improvement initiatives to enhance efficiency and productivity
• Monitor and analyse performance metrics, taking action to achieve and exceed operational targets

Requirements

• Exceptional leadership and people management skills
• Strong communication and interpersonal abilities
• Proven experience managing teams in a fast-paced warehouse or fulfilment environment
• Solid understanding of people management processes, including absence and performance management
• Strong organisational and multitasking abilities
• Experience with Warehouse Management Systems (WMS) preferred
• Forklift certification advantageous
• Commitment to accuracy, quality, and safety

Benefits

• Competitive salary £50,000 - £60,000 DOE
• 10% Performance Bonus
• Career development and ongoing training opportunities
• 32 days holiday including bank holidays
• Company pension scheme
• Supportive and collaborative work culture
• Late shifts, Monday to Friday with occasional Weekends