Warehouse Administrator & Customer Service Agent

Zendbox Ltd; Whetsted; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Opportunities for training and professional development

Competitive salary and benefits package

Supportive team culture

Supportive team culture

Job summary

A leader in eCommerce fulfilment is seeking a Warehouse based Administrator and Customer Service Agent in Whetsted, UK. This role is crucial for providing exceptional support to clients and ensuring a smooth operational process. Ideal candidates should possess a customer-first attitude and good IT skills. Responsibilities include resolving inquiries, documenting interactions, and collaborating with teams. The company offers a dynamic work environment, training opportunities, and a competitive salary and benefits package.

Qualifications

• Proactive, can-do attitude with a strong customer-first mindset.
• Excellent attention to detail is crucial.
• Strong communication skills for responding to queries promptly.
• Warehouse experience is preferred but not essential.
• Experience with warehouse management systems is a plus.
• Strong communication skills to respond promptly and professionally.

Responsibilities

• Act as the first point of contact for customers, resolving inquiries.
• Provide timely and accurate information regarding orders.
• Document customer interactions and update records.
• Document interactions and update records for accurate tracking.
• Complete stock investigations and identify corrective actions.

Skills

Customer service mindset

Good IT skills

Attention to detail

Communication skills

Reliability

Tools

Microsoft Word

Microsoft Excel

Warehouse management systems

Job description

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Key Responsibilities

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
• Provide timely and accurate information regarding order processing, shipping, and product availability.
• Collaborate with internal teams to address customer concerns and elevate issues as necessary.
• Document customer interactions and update records to ensure accurate tracking of inquiries.
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.

What you’ll bring

• A proactive, can-do attitude with a strong customer-first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience (preferred but not essential)
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid work ethic, high reliability, and a consistent focus on accuracy

What We Offer

• A dynamic, fast-paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions