Warehouse & Customer Experience Specialist | Training‑Driven

Zendbox Ltd; Whetsted; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Opportunities for training and professional development

Competitive salary and benefits package

Supportive team culture

Job summary

A leader in eCommerce fulfilment is seeking a Warehouse based Administrator and Customer Service Agent in Whetsted, UK. This role is crucial for providing exceptional support to clients and ensuring a smooth operational process. Ideal candidates should possess a customer-first attitude and good IT skills. Responsibilities include resolving inquiries, documenting interactions, and collaborating with teams. The company offers a dynamic work environment, training opportunities, and a competitive salary and benefits package.

Qualifications

• Proactive, can-do attitude with a strong customer-first mindset.
• Excellent attention to detail is crucial.
• Strong communication skills for responding to queries promptly.

Responsibilities

• Act as the first point of contact for customers, resolving inquiries.
• Provide timely and accurate information regarding orders.
• Document customer interactions and update records.

Skills

Customer service mindset

Good IT skills

Attention to detail

Communication skills

Tools

Microsoft Word

Microsoft Excel

Warehouse management systems

Job description

A leader in eCommerce fulfilment is seeking a Warehouse based Administrator and Customer Service Agent in Whetsted, UK. This role is crucial for providing exceptional support to clients and ensuring a smooth operational process. Ideal candidates should possess a customer-first attitude and good IT skills. Responsibilities include resolving inquiries, documenting interactions, and collaborating with teams. The company offers a dynamic work environment, training opportunities, and a competitive salary and benefits package.