Logistics Administrator

Sammons Recruitment Ltd; Hollywater; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sammons Recruitment Ltd is seeking a highly organised Logistics Administrator to join a busy team and support national and e-commerce orders. You will process POs and SOs, coordinate deliveries, maintain records and ensure customer requirements are met, working with internal departments, warehouses and external providers.

The role focuses on accurate data entry, documentation, issue resolution and continuous improvement within a fast-paced logistics environment.

Qualifications

• Previous experience in an administrative or coordination role.
• Excellent attention to detail and accuracy.
• Strong organisational skills and ability to manage multiple tasks.
• Good written and verbal communication with internal teams and external contacts.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Experience with SAP or similar ERP systems is advantageous.

Responsibilities

• Coordinate processing and fulfilment of customer purchase orders with accurate data entry and scheduling.
• Process national and e-commerce sales orders, including stock transfers and delivery arrangements across warehouses.
• Prepare accurate labelling and delivery documentation per customer specifications.
• Maintain open order records and provide updates on status and deliveries.
• Investigate delivery discrepancies and assist with resolving disputes with supporting documentation.
• Ensure orders comply with customer requirements and agreed standards.
• Collaborate with Sales, Logistics, warehouses and external carriers for timely fulfilment.
• Record delivery or compliance issues and support investigations and corrective actions.
• Provide cover for team members during busy periods; support continuous improvement initiatives.

Skills

Administrative experience

Attention to detail

Organisational skills

Communication skills

Numeracy

Excel

Outlook

SAP

Tools

SAP

Job description

We are looking for a highly organised Logistics Administrator to join a busy logistics team, providing administrative and operational support across national and e-commerce orders. This role will involve processing purchase orders and sales orders, coordinating deliveries, maintaining accurate records and ensuring customer requirements are met. You will work closely with internal departments, warehouses and external logistics providers to keep orders moving efficiently and resolve any issues that arise.

Key Responsibilities

• Coordinate the processing and fulfilment of customer purchase orders, ensuring accurate data entry, delivery scheduling and compliance with customer requirements
• Process national and e-commerce sales orders, including stock transfers and delivery arrangements across internal and external warehouses
• Prepare accurate labelling and delivery documentation in line with customer specifications
• Maintain and update open order records, providing clear updates on pending deliveries and order status
• Assist with investigating delivery discrepancies, shortages and customer chargebacks, preparing supporting documentation to help resolve disputes
• Review customer delivery requirements and procedures to ensure orders are processed in line with agreed standards
• Liaise closely with Sales, Logistics, warehouse teams and external carriers to ensure accurate and timely fulfilment
• Identify and record delivery or compliance issues, supporting investigations and corrective actions
• Provide cover for other members of the Logistics team during busy periods or staff absences
• Maintain accurate records and contribute to an organised and efficient working environment
• Assist with additional administrative and logistics tasks as required
• Support continuous improvement initiatives to maintain high service standards

Skills & Experience

• Previous experience in an administrative or coordination role
• Excellent attention to detail and a strong commitment to accuracy
• Strong organisational skills, with the ability to manage multiple tasks and meet tight deadlines
• Good written and verbal communication skills, with the confidence to liaise with different departments and external contacts
• Strong numeracy skills and confidence working with data and documentation
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Ability to work effectively under pressure in a fast-paced environment
• A proactive approach to planning, problem-solving and managing changing priorities
• Ability to interpret customer requirements and translate them into practical arrangements
• A collaborative approach, with the ability to work effectively as part of a team
• Previous experience using SAP or a similar ERP system would be advantageous
• Experience within a busy logistics, warehouse or distribution environment would be beneficial

What's On Offer

• Opportunity to join an established logistics team
• Varied role combining administration, order processing and delivery coordination
• Exposure to national and e-commerce logistics operations
• Opportunity to develop logistics and systems experience