Outbound Operations Manager

Zendbox; East Malling; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

10% Bonus

32 days holiday

Pension scheme

Training opportunities

Job summary

Zendbox seeks an Outbound Operations Manager to lead our outbound fulfilment in a fast-paced eCommerce environment. You will own dispatch accuracy, timeliness, and quality across the despatch process, driving efficiency as we scale.

You'll inspire a high-performing team, partner with other departments, and implement improvements to boost customer satisfaction while maintaining a safe, compliant operation. This role is based in Paddock Wood, England.

Qualifications

• Proven leadership and people management experience in fast-paced environments.
• Strong communication and interpersonal abilities are essential.
• Experience managing teams with focus on absence and performance management.
• Excellent organizational and multitasking capabilities.
• Experience with Warehouse Management Systems (WMS) preferred.
• Commitment to accuracy, quality and safety.

Responsibilities

• Lead outbound pick and pack operations to ensure accurate and timely dispatch.
• Inspire and develop a high-performing warehouse team.
• Maintain robust quality control at all stages of outbound process.
• Partner with other departments to ensure smooth order flow and customer experience.
• Drive continuous improvement to boost efficiency and productivity.
• Monitor performance metrics and take action to meet targets.

Skills

Leadership

Communication

Team management

Absence management

Performance management

Organizational skills

Multitasking

WMS

Quality and safety

Process improvement

Tools

WMS

Job description

We’re Hiring: Outbound Operations Manager at Zendbox!

As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process.

You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale.

If you’re ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that’s redefining eCommerce fulfilment, we’d love to hear from you. At Zendbox, we’re committed to attracting top talent and empowering our leaders to grow with us.

Your Responsibilities

• Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
• Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
• Maintain robust quality control at every stage of the outbound process
• Partner with other departments to ensure smooth order flow and exceptional customer experiences
• Drive continuous improvement initiatives to enhance efficiency and productivity
• Monitor and analyse performance metrics, taking action to achieve and exceed operational targets

Requirements

• Exceptional leadership and people management skills
• Strong communication and interpersonal abilities
• Proven experience managing teams in a fast-paced warehouse or fulfilment environment
• Solid understanding of people management processes, including absence and performance management
• Strong organisational and multitasking abilities
• Experience with Warehouse Management Systems (WMS) preferred
• Commitment to accuracy, quality, and safety
• 10% Performance Bonus
• Career development and ongoing training opportunities
• 32 days holiday including bank holidays
• Company pension scheme
• Supportive and collaborative work culture
• Late shifts, Monday to Friday with occasional Weekends

Outbound Operations Manager Paddock Wood, England, GB