Warehouse Administrator

Rhenus Group; Bedworth; On-site; GBP 22,000 - 28,000; Full time

Job summary

Rhenus Group is seeking an administrative support role to aid warehouse operations. The position focuses on maintaining paperwork and system records, processing delivery notes, and ensuring accurate stock and dispatch documentation.

You will work with the WMS and collaborate with shift managers on daily reporting. In this role, you will resolve stock discrepancies, support cycle counts, handle customer queries, and ensure data accuracy to meet SLAs and audits.

Qualifications

• Good organisational and time management skills.
• Confident communicator, both written and verbal.
• Strong IT skills, including Microsoft Excel and warehouse systems.
• Problem-solving mindset with a proactive approach.

Responsibilities

• Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
• Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
• Maintain accurate records for inbound, outbound, and returned goods
• Support shift managers and supervisors with daily operational reporting.
• Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
• Investigate and resolve stock discrepancies in line with agreed procedures
• Assist with cycle counts and full stock takes, including reporting variances
• Ensure data accuracy to meet customer and audit requirements
• Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
• Provide timely and accurate information to customers in line with service level agreements (SLAs)
• Escalate issues or risks that may impact service or accuracy.
• Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
• Ensure all despatch documentation is completed accurately and on time
• Support proof of delivery (POD) tracking and query resolution.
• Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
• Support compliance with Health & Safety, and quality standards
• Always maintain audit-ready records.
• Accuracy of system data and documentation
• Timeliness of order and stock updates
• Stock variance and investigation closure
• Customer service responsiveness and quality
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Ability to prioritise tasks in a fast-paced environment
• Confident communicator, both written and verbal
• Strong IT skills, including Microsoft Excel and warehouse systems
• Problem-solving mindset with a proactive approach

Skills

Attention to detail

Time management

Communication

MS Excel

Warehouse systems

Tools

Microsoft Excel

Warehouse systems

Job description

Shift Pattern: Monday to Friday, 06:00 - 14:00 (37.5 hours a week)

Responsibilites:

• Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
• Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
• Maintain accurate records for inbound, outbound, and returned goods
• Support shift managers and supervisors with daily operational reporting.
• Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
• Investigate and resolve stock discrepancies in line with agreed procedures
• Assist with cycle counts and full stock takes, including reporting variances
• Ensure data accuracy to meet customer and audit requirements
• Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
• Provide timely and accurate information to customers in line with service level agreements (SLAs)
• Escalate issues or risks that may impact service or accuracy.
• Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
• Ensure all despatch documentation is completed accurately and on time
• Support proof of delivery (POD) tracking and query resolution.
• Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
• Support compliance with Health & Safety, and quality standards
• Always maintain audit-ready records.
• Accuracy of system data and documentation
• Timeliness of order and stock updates
• Stock variance and investigation closure
• Customer service responsiveness and quality
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Ability to prioritise tasks in a fast-paced environment
• Confident communicator, both written and verbal
• Strong IT skills, including Microsoft Excel and warehouse systems
• Problem-solving mindset with a proactive approach