Customer Account Administrator

Rhenus Group; Bedworth; On-site; GBP 17,000 - 22,000; Full time

Job summary

Rhenus Group is seeking a logistics administrator to join our team on a Monday to Friday 14:00-22:00 shift. You will liaise with customers daily, produce KPI reports, arrange shipping and bookings, and manage stock movements using our WMS system.

You will also provide guidance to administrators, handle invoices and PO issues, and work to deadlines while maintaining vigilance and care in all tasks.

Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on queries.
• Produce daily reports such as KPIs, WIPs, Activity Logs, Shortages, Failed deliveries, incorrect quantities.
• Arrange shipping of products including booking slots, establishing courier, providing driver details and tracking parcels.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost any pre-retail requirements.
• Gather data to produce invoices and deal with PO issues when required.
• Carry out work according to customer requirements or plans, within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Undertake other tasks as directed by the Line Manager.

Job description

Shift Pattern is Monday to Friday, 14:00 - 22:00 (30 minute unpaid break)

Key Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.
• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost any pre-retail requirements.
• Gather data to produce invoices and deal with PO issues when required.
• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
• Able to apply vigilance and care in approach to work, judging when and who else to involve
• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.