Ward Team Administrator

Tees Esk and Wear Valleys NHS Foundation Trust; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider is seeking a conscientious administrator for the Oakwood Unit in Middlesbrough. The role involves managing enquiries and offering support to clinical teams while ensuring up-to-date case notes. Ideal candidates should thrive in a varied environment and be committed to contributing to high-quality care. The position requires candidates to have the Right to Work in the UK, and applications from internal employees will be prioritized.

Benefits

Access to Trust gyms

NHS pension and annual leave package

Employee support programs

Qualifications

• Responsibilities include managing enquiries and offering support in a timely manner.
• Must demonstrate helpfulness and effective communication skills.

Responsibilities

• Provide administrative support including diary management and appointment coordination.
• Create and maintain case note files for patient appointments.

Job description

Job Overview

The role will include dealing with enquiries to the clinical team and other healthcare professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner. You will be the first point of contact and should offer responses in a helpful manner towards enquiries or other issues raised. Offer support to diary management and appointment coordination, arrange and minute meetings, distributing agendas, papers etc.

You will also be required to create and ensure case note files are up to date and available for patient appointments/admissions, including liaison with other departments and sites. Undertaking general office duties as required, including ordering supplies, filing, photocopying etc.

About the Role

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a 'Journey to Change', creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our staff, for the right roles, at the right time.

Location & Team

An exciting opportunity has arisen for a conscientious and supportive administrator to join our ward team on the Oakwood Unit in Middlesbrough. Oakwood is an 8 bed male forensic rehabilitation ward which works with people with learning disabilities and/or people who are autistic. The ward sits within our trust's Health and Justice Service and provides care for people who have come into contact with the criminal justice system.

If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

Right to Work & Eligibility

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Right to Work in the UK. Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self‑assess the likelihood of obtaining a Certificate of Sponsorship here. Browse: Work in the UK - GOV.UK (www.gov.uk).

Please provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Criminal records checks for overseas applicants - GOV.UK.

Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your Right to Work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.

AI in Recruitment

We are aware that Artificial Intelligence (AI) technology is increasingly being used to generate responses for application forms. Applications for this role should be written by the applicant and if, during shortlisting, a Recruiting Manager believes AI has been used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Fixed Term Posts & Internal Applicants

Fixed Term Posts: If the contract type on the vacancy states 'Fixed Term' this would mean the vacancy is being advertised to address a temporary need for the duration stipulated on the advert, however, in the event that permanent funding is secured for the post the successful applicant will be confirmed in post on a permanent basis.

Internal applicants must ensure that prior to applying they have agreement from their current line manager that they can be released on a secondment basis.

Support with Applications

We have computers facilities available in our libraries (Durham, Middlesbrough, and Darlington) to support applicants. If you would like to access a laptop for your application, please contact the library team to arrange a time to visit, please email: [email protected]. We will always endeavour to make this available however we cannot guarantee that we will be able accommodate this before the vacancy closes.

Eligibility of Applicants

This post is only open to current employees of TEWV. Any applications received from non-TEWV employees will not be considered.

Benefits

• Access to Trust gyms, independent counselling, physiotherapy, Occupational Health, free flu vaccinations, Employee Support, Mindfulness Training, Employee Psychology and Staff Retreats.
• Generous NHS pension and annual leave package (27 days plus bank holidays).
• Regular 1‑2‑1s, quarterly supervision and annual appraisal, providing opportunity for discussion around achievements, challenges, aspirations and training and development opportunities.
• Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals, highlighting outstanding work through our Greatix and Star Award schemes.

Here at Tees, Esk and Wear Valleys Foundation NHS Trust, we want you to have a positive experience when you start your new role with us. To ensure you have great welcome, for all new starters joining the Trust, we offer two start dates per month on the 1st and 3rd Mondays of that month.

About the Trust

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. From education and prevention, to crisis and specialist care – our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.