Ward Receptionist

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 28,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Ward Receptionist to support the Renal Dialysis Unit at Southmead Hospital. You will provide a professional reception and administrative service for patients, visitors, and staff, maintaining accurate records and coordinating appointments and transport with confidentiality and a welcoming approach.

Working closely with nursing and medical teams, you will help deliver high-quality patient care, manage enquiries, and support seamless day-to-day unit

Qualifications

• Welcomes patients and visitors with professionalism and empathy.
• Handles telephone enquiries with clear, concise communication.
• Maintains accurate, confidential patient records and data entry.

Responsibilities

• Welcome patients and visitors to the Renal Dialysis Unit.
• Manage telephone enquiries and direct to appropriate staff.
• Maintain patient records and appointments.
• Book appointments and coordinate transport arrangements for patients.
• Assist with admissions, discharges, transfers and related paperwork.
• Order supplies and support referrals as needed.
• Facilitate communication between patients, nursing staff, doctors, and other departments.

Skills

Reception skills

Communication

Customer service

Job description

The Ward Receptionist plays a key role in supporting the smooth day‑to‑day operation of the Renal Dialysis Unit at Southmead Hospital. The post holder provides a professional reception and administrative service for patients, visitors, and clinical staff, ensuring accurate patient records, appointment management, transport arrangements, and effective communication across the multidisciplinary team. Working closely with nursing and medical staff, the receptionist helps deliver an efficient, high‑quality service while maintaining confidentiality, professionalism, and a welcoming environment for patients and their families.

The Ward Receptionist is responsible for providing a professional and efficient reception and administrative service within the Renal Dialysis Unit. Key duties include welcoming patients and visitors, managing telephone enquiries, maintaining patient records, booking appointments, arranging patient transport, coordinating admissions and discharges, ordering supplies, processing referrals, and supporting communication between patients, nursing staff, medical teams, and other departments. The post holder plays an important role in ensuring the smooth day‑to‑day operation of the unit while maintaining high standards of confidentiality, accuracy, and customer service, The Ward Receptionist is responsible for providing a comprehensive reception and administrative service to support the smooth operation of the Renal Dialysis Unit. The post holder acts as the first point of contact for patients, relatives, visitors, and healthcare professionals, ensuring a welcoming, professional, and efficient service at all times. They work closely with nursing, medical, and multidisciplinary teams to coordinate patient appointments, admissions, discharges, transfers, and transport arrangements while maintaining accurate patient records and documentation.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.